LEED

       LEED Certification and Green Building: An Introduction

Green Infrastructure

       Green Infrastructure 1: Introduction to High Performance Guidelines

       Green Infrastructure 2: Best Practices for Site Assessment

       Green Infrastructure 3: Best Practices for Streetscape

       Green Infrastructure 4: Best Practices for Pavement

       Green Infrastructure 5: Best Practices for Utilities

       Green Infrastructure 6: Best Practices for Stormwater Management

       Green Infrastructure 7: Best Practices for Landscape

       Green Infrastructure 8: Best Practices For Construction

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Sustainable Buildings and High Performance Systems Design -
Green guide

       The Basics of Sustainable Design

The differences between green and sustainable design, the components of a successful green project, the green building rating systems available and the pros and cons of each system and the justification of the system.

       Commissioning

The five main phases of commissioning, the importance of documentation to commissioning, the interaction of the commissioning agent with the normal site supervision during construction, and the engineer’s role in construction quality.

       LEED Guidance

The five main program areas that LEED summarizes, the key points in each program area, particularly as they apply to ASHRAE members, the various EA credits, and the ASHRAE standard for thermal and lighting control.

       Integrated Design

The cost implications when choosing a site, the impact site orientation has on the use of natural resources, the basis of integrated design and how it affects project costs, and the concept of night precooling.

       Indoor Environmental Quality

The five main areas that comprise "indoor environmental quality" (IEQ), the relationship between indoor air quality (IAQ) and the outdoor air quality, and how HVAC designs influence this interaction, and the new ideas on design of healthy buildings.

       Energy Conservation

The environmental benefits of using renewable energy sources, passive versus active renewable energy, and the types of solar energy utilization.

       Plumbing and Fire Protection Systems

Where sustainable design can be implemented into plumbing systems, the effect that other disciplines can have on green design, and the importance of conserving water and the positive affects it can have on our planet.

       Building Controls

How building controls may benefit the environment, the importance of building controls in providing good building IEQ, and help a project achieve LEED credit points and help in continued efficient operation of the building after occupancy.

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Green Building Materials

       Green Building Materials: An Introduction

       Green Building Materials: Product Selection & Specification

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Green Building

       Green Building: Commercial High Performance Guidelines Part 1

       Green Building: Commercial High Performance Guidelines Part 2

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Green Design

       Green Design: Brownfield Redevelopment

       Green Design: Designing Relationships to Nature

       Green Design: Economics of Green Building

       Green Design: Introduction to High Performance Building Design

       Green Design: Introduction to Indoor Environmental Air Quality

       Green Design: Introduction to Integral Sustainable Design Theory

       Green Design: Introduction to Sustainability and Measurement Systems

       Green Design: Introduction to Sustainable Design Materials and Resources

       Green Design: Introduction to Sustainable Sites

       Green Design: Introduction to Sustainable Water Systems I

       Green Design: Levels of Complexity Theory

       Green Design: Perspectives on Innovation

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Stormwater Management

       Stormwater Harvesting: A Green Concept

       Stormwater Management: An Introduction

       Stormwater Management: Low Impact Development (LID)

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Sustainable Design

       Sustainable Design - A Primer

       Sustainable Design - An Integrated Process

       Sustainable Design - Masonry

       Sustainable Design – Materials

       Sustainable Design in Brick Masonry

       Sustainable Design: Eco-efficiency of Roofing Insulation Systems

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General

       Greening of Healthcare Materials

       Groundwater for Engineers and Scientists

       Groundwater Remediation

       Green Building with Steel - Part 1

       Green Building with Steel - Part 2: Guidelines for Builders, Trades and Inspectors

       Groundwater Hydrology

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Building Envelope Series - $150 each

     - Introduction to Building Envelope (200608)

The Introduction to Building Envelope course explores the three systems that comprise the building envelope – foundation, exterior wall, and roof – and explains how these systems work together to form a complete, functional barrier against the outside elements. This introductory course examines the function of the building envelope; discusses the individual elements included in each building envelope system; outlines the development process of the building envelope; identifies issues that often arise in the transitions between systems; and finally explores the common system components. This course serves as an overview and foundation for additional courses in the Building Envelope series and should be taken as a prerequisite to any additional courses in this series. Course Objectives: Upon completing this course, you will be able to:

• Identify the importance of Building Envelope
• List the risks associated with the building envelope
• Differentiate among the three major systems of the building envelope
• List the basic functional requirements for the building envelope systems
• Identify the environmental factors that affect the building envelope systems

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     - Barrier Walls (200609)

Barrier walls form a single barrier or layer of protection of the interior space from the natural environment in which the building is located. Because these walls compose a single barrier, it is crucial that they be constructed with extreme care to keep out the elements. Barrier walls are constructed from a variety of materials including concrete, plaster, metal, and masonry. They tend to be simpler to design and install and are less expensive than their curtain wall or cavity wall cousins. Nevertheless, they are a common option for a variety of projects and can function as weatherproof and waterproof barriers if properly constructed.

Upon completing this course, you will be able to:

• Recognize and differentiate among the six types of barrier wall construction
• Identify the pre-construction, construction, and post-construction issues related to barrier walls
• Describe the process for installing and maintaining metal panel barrier walls
• Manage risks associated with metal panel barrier walls
• Describe the process of engineering and erecting a precast panel barrier wall
• List the benefits and limitations of precast panel barrier walls
• Identify the pre-construction, construction, and post-construction issues related to barrier walls
• Identify the structural and architectural considerations associated with tilt-up barrier walls and describe the process for fabricating and erecting them
• Identify the process for managing the construction of, installing, and maintaining single wythe masonry barrier walls
• Identify the process for applying the various finishes to CMU barrier walls with finish and explain how to maintain them
• Identify the four key functions of a framed barrier wall with finish system
• Describe the typical components of framed barrier walls with finish and identify related tips for installing them

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     - Cavity Walls (200610)

The exterior wall system on a typical speculative high-rise project accounts for 25 percent of the total construction project cost, second only to the structural system. As an exterior wall, cavity walls are a good choice for very reliable, sturdy systems that provide multiple layers of protection from the weather. Many building designs incorporate some sort of cavity wall system, so it is important for you as a construction professional to have a functional knowledge of what constitutes good design and craftsmanship in this popular type of exterior wall construction. Designers choose cavity walls not only for their durability and excellent thermal characteristics, but also for the wide selection of possible veneer materials that they can specify to achieve a certain appearance or “look” for the building exterior. This course will help you construct a solid cavity wall on your next project.

Upon completing this course, you will be able to:

• Identify the components of and functions of each type of backup wall system
• Identify the preconstruction, construction, and post-construction issues related to cavity walls
• Identify solutions for the common problems that arise during cavity wall construction
• Differentiate between structural stud and masonry backup wall cavity walls
• Identify the critical work tasks and details associated with structural stud and masonry backup wall cavity wall construction

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     - Exterior Wall - Curtain Wall (200611)

Curtain Wall course provides an in-depth look at the erection of a curtain wall system. This course includes an introduction to the curtain wall system and walks you through the typical erection process of a curtain wall system. The Curtain Wall course also examines various curtain wall types and highlights the advantages and disadvantages, project constraints and benefits, and potential problems and solutions for each type of curtain wall.

Most construction projects contain some form of a curtain wall system in the building envelope. Whether it’s a simple stair tower enclosure or a 50-story high-rise, this system makes an appearance in almost every project and could account for a large portion of the project budget. Knowing the ins and outs, pros and cons of the curtain wall system is a key component to keeping your project on the right track.

Upon completing this course, you will be able to:

• Differentiate among the different types of curtain walls
• Identify the advantages and disadvantages of each curtain wall system
• Understand the construction process for each curtain wall system
• Examine and identify the special considerations that must be taken into account when working with conventional stonework and stone veneer infill panels used in curtain wall systems

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     - Foundations / SOG Moisture Control (200612)

Moisture problems during foundation construction can result in delayed deadlines and extra costs. This course is designed to help you understand all aspects of building foundations to minimize Slab-on-grade (SOG) moisture control risks and common sub surface conditions that must be evaluated and considered when building a foundation. To help you mitigate such problems, this course covers various aspects of drainage systems and the special moisture control considerations and risks associated with construction of the foundation, including insulation systems associated with the foundation system.

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     - Roofing Systems (200613)

Welcome to the Roofing Systems course. Roofs play a critical role in every building. It is important that roofs are built with the correct materials and that proper procedures are followed from preconstruction through post-construction. This course describes various components you should focus on during the construction of roofs. Topics include roof decks and insulation, membrane and non-membrane roofing, waterproofing at plazas and decks, roofing warranties, and other special issues related to roofing.

Upon completing this course, you will be able to:

• Differentiate among the three major roofing system components and describe associated risks
• Describe the two major categories of roofing membranes
• Distinguish between the two basic classes of skylights
• Describe the function and importance of the protection layer in a waterproofing system
• Differentiate among waterproofing processes by identifying the available types of waterproofing and considerations related to their use
• Describe the different types of warranties available for the roofing system components
• Explain the importance that the warranty process has in the selection of the roofing subcontractor
• Identify the steps that should be taken to ensure a roof will be eligible for a warranty when it is requested
• Instruct owners in the steps they must take to preserve the roofing warranty
• Identify and limit the risks associated with special issues related to roofing

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     - Windows and Glass (200614)

Virtually all buildings have windows. They provide many benefits, including adding to the overall architectural aesthetics of the building and creating a comfortable environment for its occupants. Just because they are common components of buildings, however, does not mean they are a problem-free part of construction. This course provides you with the details you need to avoid window and glass problems during all phases of construction, including explanations of the various components and materials, the different types of glass, and information about how to install each window type.

Upon completing this course, you will be able to:

• Distinguish between different types of windows, and framing components and materials used to produce windows
• Differentiate among the three major window systems
• Identify the different finishes in which framing components are available
• Differentiate among the uses of sealants, gaskets, insulation, and thermal breaks
• Differentiate among the different types of glass and glass finishes
• Identify how insulated glass units enhance the thermal and acoustic properties of windows
• Identify the preconstruction and construction issues related to windows and glass
• Understand the key installation issues that facilitate successful installation of windows at your project

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MEP Fundamentals Series - $150 each

     - The MEP Process (200601)

The MEP Process course introduces the basic MEP process and the activities and tools associated with each stage of the process. The goal is to give you a big picture of the process so you know what activities are involved in managing a typical MEP project.

Objectives of the Program:

• Draw the MEP process diagram
• Describe the contractual obligations between General Contractor and the owner, and list documents and tools used to communicate and fulfill these obligations
• Describe the contractual obligations between General Contractor and the subcontractor, and list documents and tools used to communicate and fulfill these obligations
• Identify key activities and coordination requirements of a successful MEP field installation
• Describe the key activities involved in systems commissioning
• List important logs and forms and explain how they are used to facilitate system commissioning
• Describe the key activities and documents involved in close-out
• List important logs and forms and explain how they are used to facilitate close-out

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     - HVAC System (200602)

The HVAC Systems course introduces the fundamental concepts and principles of HVAC theory, documents and materials, and design considerations. It also discusses ventilation, cooling, and heating equipment, mechanical systems, and controls with respect to their functions and applications.

Objectives of the Program:

• Recognize the components of common HVAC systems
• Read and interpret the HVAC system documents
• Properly manage and supervise the HVAC subcontractors

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     - Plumbing Systems (200603)

The Plumbing Systems course introduces the fundamental concepts and principles of plumbing systems, documents and materials, and design considerations. It also reviews the different types of plumbing systems and their components, including waste and vent systems, rainwater distribution systems, domestic water distribution systems, natural gas systems, and special plumbing systems.

Objectives of the Program:

• Recognize the components of common plumbing systems
• Read and interpret the plumbing system documents and the riser diagram
• Properly manage and supervise the plumbing subcontractors

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     - Fire Suppression Systems (200604)

The Fire Suppression Systems course introduces the unique "design-build" arrangement of fire suppression work and the testing and inspection requirements related to fire suppression systems. It also examines the components of a typical fire sprinkler system and their functions. Lastly, it reviews the functions, performance features, and typical applications of the different types of fire suppression systems, including wet fire sprinkler systems, dry chemical systems, pre-action systems, gaseous systems, and deluge sprinkler systems.

Objectives of the Program:

• Recognize the components of common fire sprinkler systems
• Read and interpret the fire sprinkler system documents and the one-line diagram
• Properly manage and supervise the fire sprinkler subcontractors

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     - Electrical Systems (200605)

The Electrical Systems course introduces the fundamental concepts of electricity and the documents and materials of electrical systems. It also reviews the one-line diagram of a typical electrical system and the components, including temporary power and lighting, power service entry, power distribution, grounding and lightning protection systems, emergency power system, and other system components.

Objectives of the Program:

• Recognize the components of common electrical systems
• Read and interpret the electrical system documents and the one-line diagram
• Properly manage and supervise the electrical subcontractors

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     - Special Systems (200606)

The Special Systems course introduces the four different types of special systems and their purposes, including fire alarm systems, telephone/data systems, building automation systems, and security systems. It addresses the fire alarm systems and the telephone/data systems in more details. It examines the major components of a fire alarm system and how the system interfaces with other building systems. It also reviews the components of a telephone/data system and the different types of telephone/data equipment and materials.

Objectives of the Program:

• Recognize the components of common fire alarm systems and telephone/data systems
• Read and interpret the fire alarm and telephone/data system documents and the riser diagrams
• Properly manage and supervise the special system subcontractors, or coordinate with the special system contractors

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     - Startup and Turnover (200607)

This course introduces the learner to the purpose and benefits of Mechanical, Electrical, and Plumbing (MEP) systems startup and turnover and explains a process that can be used to effectively startup and turnover MEP systems.

Objectives of the Program:

• Explain what MEP startup and turnover is and why it is important
• Outline the MEP startup and turnover process
• List and explain the three steps in the "Planning" phase of the MEP startup and turnover process
• List and explain the three steps in the "Startup" phase of the MEP startup and turnover process
• List and explain the four activities in the "Turnover" phase of the MEP startup and turnover process
• Manage the MEP startup and turnover process for a simple MEP installation

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Environmental Risk Management - $49

     - Environmental Risk Management

This course will help you become more aware of the risks and liabilities associated with environmental hazards and become more competent in managing these risks.<

There are five topics in this course:

• Areas of Environmental Concern
• Phase I and II Environmental Site Assessments
• Managing Environmental Risks During Business Development
• Managing Environmental Risks During Construction
• Case Study

Upon completing the course, you will be able to:

There are five topics in this course:

• Recognize environmental hazards associated with new construction and renovation projects
• Describe the components of both the Phase I and Phase II environmental site assessments
• Identify actions to take during all phases of a project to minimize the risks associated with environmental hazards
• List knowledge resources available to further your understanding of how to manage these risks

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Mold Awareness and Moisture Control - $49

     - Mold Awareness and Moisture Control

Mold is everywhere...but has become a crisis within the Construction Industry due to an alarming rise of litigation and financial risk to the entire Industry. All Owners, Architects, Contractors and Subcontractors should take this course to become familiar with the issue of mold in construction and what you need to do to mitigate your risk!

The purpose of this course is to help the primary parties to the construction process deal with the immediate crisis that mold presents.

Objectives of the Program:

• Identify the perceived hazard of mold and how it can be controlled effectively
• Recognize the importance of assessing potential mold related risks during the preconstruction phase
• Apply appropriate guidelines to develop a water control plan for your project
• Apply appropriate procedures when mold is encountered on your project
• Describe the steps designed to prevent water damage from becoming mold)
• Respond appropriately to owners' post construction issues

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Project Management Essentials - $150 each

     - An Introduction to Project Management

Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols.

A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222 percent on schedule. This predicament is a source of frustration for many organizations. It's not impossible to fulfill the mission of project management. Some companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer 'world class' project management.

In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge (PMBOK®) Guide published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the characteristics of a project, learn to distinguish between projects and operations, and define progressive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK® Knowledge Areas, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Project Lifecycles and Stakeholders

Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might 'fast track' projects by overlapping phases, or 'single track' projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project management choices, individuals must understand what a project life cycle is and what factors can influence it. In this course, learners will be introduced to concepts and information about project lifecycles. They'll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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     - Introduction to Project Process Groups and Initiating a Project

In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton 'handoffs' that must happen, making the whole project highly interactive. During this interactive experience--called a project--there are interrelated processes that must occur. These processes can be grouped into five Process Groups. The art of project management is to understand which processes are involved in which process group and how they are interdependent.

In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and Controlling, and Closing--outlined in the Project Management Body of Knowledge (PMBOK® Guide) published by the Project Management Institute (PMI®). Learners will receive an overview of how the Process Groups work together, how the Process Groups and Knowledge Areas relate, and be introduced to the processes that occur within each process group. Learners will delve more deeply into the activities of the first process group--Initiating--to discover how a project is started. All of the concepts and information presented in this course reflect the PMBOK® Guide - Third Edition. By completing this course, learners will gain valuable and cutting-edge information about the field of project management. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with 'A Guide to Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 1.5 hours to complete.

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     - Project Planning

In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the most prepared. According to the PMBOK® Guide - Third Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the understanding that the outcomes are not set in stone and that planning is an ongoing activity.

Experienced project managers learn that meeting customer expectations is ultimately more important than having a project go 'according to plan.' In this course, learners will be introduced to the purpose of the Planning Process Group and its associated processes. They will learn how to answer such questions as, 'what must be done, how should it be done, who will do it, how much will it cost, and how good does it have to be?' Each planning process will be briefly described so that the learner has a global understanding of the depth and breadth of this process group. With the knowledge gained from this course, learners can develop a repertoire of planning best practices to be used on the job. This course will assist in preparing the learner for the PMI® Project Management Professional (PMP) certification exam.. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Executing, Monitoring & Controlling, and Closing a Project

After initiating and planning for a project, it's time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation. The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned.

Competent project managers understand that project success can actually be a dangerous thing. To keep a project team from becoming complacent in response to project success, everyone involved must use the processes from the three Process Groups to keep things on track. Using information from 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, learners will identify the purposes of the Executing, Monitoring and Controlling, and Closing Process Groups. They will be introduced to all of the associated processes and be able to describe the processes. The goal of the course is to provide learners with up-to-date knowledge that can either assist in preparing them for the PMI® Project Management Professional (PMP) certification exam or prepare them to be more effective, hands-on project managers. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 1.5 hours to complete.

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     - Project Management Essentials Simulation

For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project charter to bringing a task through to completion and delivery), they also handle isolated aspects of projects to meet their clients' particular needs. The simulation is based on the SkillSoft series 'Project Management Essentials (PMBOK® Guide - Third Edition aligned)'.

This course is estimated to take 0.5 hours to complete.

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     - Initiating a Project and Preparing the Project Plan

Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project integrative processes in action. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Project Integration:  Executing and Completing a Project

Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing the project or project phase. Through interactive learning strategies and real-life scenarios, the learner explores these concepts and gains a better understanding of the project integrative processes in action. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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     - Strategic Planning

Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning processes required to direct executive-level sale tasks and events towards a positive outcome.

This course is estimated to take 3.5 hours to complete.

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     - Strategic Decision Making

The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools -- CRM, ERP, and types of portal technologies--must be closely examined for possible applications that could save money, obtain new customers, or encourage return of existing clientele. This course examines each of these issues and offers IT managers background upon which to base their own strategic decisions.

This course is estimated to take 1.5 hours to complete.

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     - Planning and Implementing a Business Strategy

Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful adoption. Finally, any strategy must be renewed in order for it to survive. This course will help operational managers to think like senior strategists, and prepare them to better formulate and implement their strategic plans.

This course is estimated to take 2.5 hours to complete.

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     - Program Planning

The planning phase in PMI's® PMBOK® is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important. This course will help you create your program plan by creating a Program Work Breakdown Structure (PWBS), and the program's schedule, cost, and quality plans. It will also examine the effects a program's human resources, communication, and purchase planning have on your program plan. This course is aligned to PMI's® The Standard for Program Management.

This course is estimated to take 2.5 hours to complete.

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     - Initiating and Planning a Project

Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end.

This course is estimated to take 2.0 hours to complete.

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     - Group Problem Solving and Decision Making

To be in business means to be on a team. Every team, even if its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem solving and decision making by recognizing the components of an effective team. You'll explore valuable strategies for improving group effectiveness, strategies that will enable you to move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose problems within a group setting, and then generate dynamic alternatives based on your diagnosis. Finally, you'll explore concrete ways to select the best option and make a wise, lasting business decision. You can't go it alone. This course will show you why and how to make the most of the advantages inherent in group problem solving and decision making.

This course is estimated to take 2.5 hours to complete.

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     - Decision Making: Implementation and Evaluation

You've made your decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the success of your present decision and those decisions yet to come. After all, no decision is an island: You need to build on past achievements as well as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan is underway, you'll also know how to manage that decision so that your effective results don't wither on the vine. Lastly, you'll find out how to evaluate the soundness of your decision so that related business methods can be refined and enhanced in the future. By establishing this feedback loop for success, you'll better reach your goals, reduce wasted time and money, and avoid much worry and regret.

This course is estimated to take 2.5 hours to complete.

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     - Problem Solving: Generating Alternatives

When faced with any problem, it's tempting, especially in today's frenzied business atmosphere, to either take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is designed to equip you with numerous and productive alternative generation strategies that will enable you to draw from a pool of expanded options. By so doing, you'll better recognize and act on the best possible business choice. You'll explore ways to begin generating alternatives and get into the flow of enlarging your store of possible solutions. Using both rational and creative approaches to problem solving, you'll be sure that no good idea is left unnoticed. And even when you get stuck, when that rut becomes tiresomely deep, you'll be able to right your course by using the dynamic strategies provided here. Options and alternatives are valuable commodities to possess. Get ready to take them to the bank.

This course is estimated to take 2.0 hours to complete.

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     - Making Decisions Ethically

What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.

This course is estimated to take 2.5 hours to complete.

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     - Managing Delegation

Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a monitored situation. By participating in this course, you will become a proficient manager of a delegated environment.

This course is estimated to take 3.0 hours to complete.

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     - The Basics of Delegation

Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those delegated tasks. By participating in this course, you will discover how delegating tasks can enhance and accentuate your management skills.

This course is estimated to take 1.5 hours to complete.

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     - Advanced Project Management - Building Productive Stakeholder Relationships

Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders.

This course is estimated to take 3.0 hours to complete.

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     - Requirements Planning and Management

Business analysts must plan and closely manage requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements risk, identify and estimate requirements activities, control requirements scope, track metrics for projects and products, and manage requirements change. This course is aligned with the Business Analysis Body of Knowledge® (BABOK®) published by the International Institute of Business Analysis (IIBA™). It is designed to assist in the preparation for the IIBA's Certified Business Analysis Professional™ (CBAP™) certification. IIBA, Business Analysis Body of Knowledge, BABOK, Certified Business Analysis Professional, CBAP are registered trademarks owned by the International Institute of Business Analysis.

This course is estimated to take 2.5 hours to complete.

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Project Integration Management - $150 each

     - Initiating a Project and Preparing the Project Plan

Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project integrative processes in action. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Project Integration: Executing and Completing a Project

Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing the project or project phase. Through interactive learning strategies and real-life scenarios, the learner explores these concepts and gains a better understanding of the project integrative processes in action. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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     - Establishing Team and Customer Relationships

This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where cross-cultural issues abound.

This course is estimated to take 2.0 hours to complete.

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     - The Client-Consultant Relationship

Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams that can function quickly and effectively.

This course is estimated to take 5.0 hours to complete.

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     - Getting Results by Building Relationships

You are not the boss. You've been called 'peer,' 'esteemed colleague,' 'invaluable staff member,' and 'friend,' but no one's even come close to calling you 'boss.' When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, 'Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well.' In the corporate world, when it comes to getting results when you have no authority, it is imperative that you play your best hand. In this course, you'll learn how.

This course is estimated to take 2.5 hours to complete.

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     - Effective Relationships with Customers

It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarter's returns. Investing in the relationship and creating value for your customers rewards your business as well.

This course is estimated to take 2.0 hours to complete.

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Project Scope Management - $150 each

      - Planning Project Scope

Project Scope Management is concerned with ensuring that projects include and account for all the work needed for the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 1.5 hours to complete.

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     - Controlling Project Scope

Projects can quickly get out of control if the appropriate actions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with creating work breakdown structures, accepting the completed project scope, and controlling changes to the scope of the project. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®

This course is estimated to take 2.0 hours to complete.

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Project Time Management - $150 each

     - Elements of Project Time Management

Project Time Management is a critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these activities. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Time Management processes. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Project Scheduling

Typically, when people hear the words 'project management,' they think of schedules. Even though project management is much more than just scheduling, one aspect of it -- project time management --is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and outputs of the following project time management processes: Activity Duration Estimating, Schedule Development, and Schedule Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project time management processes in action. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 3.0 hours to complete.

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Project Cost Management - $150 each

     - Estimating Activity Costs

Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 1.5 hours to complete.

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     - Budgeting and Controlling Costs

A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost Management knowledge area. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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Project Quality Management - $150 each

     - Planning for Quality

Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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     - Performing Quality Assurance and Control

The ultimate measure of success for any project is whether the results satisfy the project customer. After all, it's the project customer who determines whether the results of a project were worth the time and money that went into it. However, project managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to risk failure. The American Society for Quality defines quality as 'the characteristics of a process, product, or service that bear on its ability to satisfy stated or implied needs.' The quality of a project has to be built into each step of a project--every process, every procedure, and every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control.

The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that will fulfill the customer's requirements. The Perform Quality Control process monitors the output of projects and measures whether the results of a project meet customer requirements. This course prepares project managers to perform both Project Quality Management processes. It provides a foundation for executing the quality management plans for individual projects and creating continuous improvement of processes from one project to the next. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Continual Quality Improvement

The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are identified and continually improved. These activities, along with ongoing internal audits, provide data that is analyzed to guide both corrective and preventive improvements to an organization's work flow processes, products, and services. These guidelines also help to identify and segregate nonconforming products before they reach the customer.

This course is estimated to take 4.0 hours to complete.

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     - Quality-minded Management

The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoing evaluation of the quality management system to measure its effectiveness and to continually improve the QMS. This course is a must for management.

This course is estimated to take 2.5 hours to complete.

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     - Quality Assurance and Quality Control

There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this course, learners will be given an overview of the quality assurance and quality control processes within the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMBOK® certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course is aligned with the PMBOK® Guide – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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Project Communications Management - $150 each

     - Communications Planning and Information Distribution

Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for distributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas.

In this course, learners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK® Guide) -Third Edition, published by the Project Management Institute (PMI®), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques for improving communications in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll explore examples of tools and techniques for Communications Planning. They'll learn about the purpose of the Communications Management Plan in the context of project communications. Finally, learners will learn about various dimensions of communications. They will learn how the input to Information Distribution is used, they'll be introduced to examples of tools and techniques for Information Distribution, they'll use an Information Distribution method appropriately in a given scenario, and they'll learn about examples of outputs of Information Distribution.

This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMP® Certification Exam. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Performance Reporting and Stakeholder Management

Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas.

In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc. Specifically, learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress, select examples of forecasting in performance reporting, and match information that should be provided in performance reporting with examples. They'll identify how the inputs to performance reporting are used, select examples of tools and techniques for performance, gather and compile information in a given scenario, and match outputs of performance reporting to examples. Finally, they will identify how the inputs to managing stakeholders are used, select examples of tools and techniques for managing stakeholders, use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario, and match outputs of managing stakeholders with examples.

This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI.

This course is estimated to take 2.0 hours to complete.

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     - Project Communications Management Simulation

For the duration of this simulation, you will assume the role of project manager for Coventry Media Design, a national manufacturer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series 'Project Communications Management' and includes links to the following course: PROJ0581. This simulation is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 0.5 hours to complete.

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Project Risk Management - $150 each

     - Planning and Identifying Project Risk

In a perfect world, decisions would be made with complete certainty--all necessary information would be accurate and available as needed to ensure total success. In the real world, however, this is seldom the case. Real life is fraught with uncertainties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Risk occurs when decisions are made without perfect knowledge--in other words, nearly all the time. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects. In this course, the project manager will learn when and how to plan for risks and how to identify risks proactively and at the time they occur. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Analyzing Project Risk

Many people enjoy risk, as evidenced by the popularity of extreme sports. However, in business, risk is less welcome or enjoyable. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules and budgets. To help in this effort, 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition includes risk management as one of its nine knowledge areas and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.0 hours to complete.

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     - Responding to and Controlling Project Risk

Life is fraught with uncertainties. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects over the life of a project. In this course, the project manager will learn about the last two processes in the Project Risk Management knowledge area, as described in 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition. The learner will learn how to plan effectively for responding to risk, and how to monitor and control risk over the life of the project. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Strategic Planning and Risk Management

Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your success.

This course is estimated to take 2.5 hours to complete.

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Project Procurement Management - $150 each

     - Planning Project Procurement and Requesting Seller Responses

If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

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     - Choosing Sellers and Administering and Closing Contracts

How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement Management. This course is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 2.5 hours to complete.

     - Project Procurement Management Simulation

For the duration of this simulation, you will be employed as a project manager for RMVE Security, a national provider of residential, corporate, and government property and facility monitoring. In your role as a PM, you will be focusing on the various aspects of procurement. The simulation is based on the SkillSoft series 'Project Procurement Management' and includes links to the following courses: PROJ0601 and PROJ0602. This simulation is aligned with 'A Guide to the Project Management Body of Knowledge' (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

This course is estimated to take 0.5 hours to complete.

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Sustainable Buildings and High Performance Systems Design
Green guide - $100 each

     - The Basics of Sustainable Design

The differences between green and sustainable design, the components of a successful green project, the green building rating systems available and the pros and cons of each system and the justification of the system.

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     - Commissioning

The five main phases of commissioning, the importance of documentation to commissioning, the interaction of the commissioning agent with the normal site supervision during construction, and the engineer’s role in construction quality.

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     - LEED Guidance

The five main program areas that LEED summarizes, the key points in each program area, particularly as they apply to ASHRAE members, the various EA credits, and the ASHRAE standard for thermal and lighting control.

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     - Integrated Design

The cost implications when choosing a site, the impact site orientation has on the use of natural resources, the basis of integrated design and how it affects project costs, and the concept of night precooling.

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     - Indoor Environmental Quality

The five main areas that comprise "indoor environmental quality" (IEQ), the relationship between indoor air quality (IAQ) and the outdoor air quality, and how HVAC designs influence this interaction, and the new ideas on design of healthy buildings.

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     - Energy Conservation

The environmental benefits of using renewable energy sources, passive versus active renewable energy, and the types of solar energy utilization.

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     - Plumbing and Fire Protection Systems

Where sustainable design can be implemented into plumbing systems, the effect that other disciplines can have on green design, and the importance of conserving water and the positive affects it can have on our planet.

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     - Building Controls

How building controls may benefit the environment, the importance of building controls in providing good building IEQ, and help a project achieve LEED credit points and help in continued efficient operation of the building after occupancy.

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ASHRAE Standard 90.1 - Energy Efficient Design - $100 each
These courses are a US Green Building Council Approved Education Provider Program and provides a firm foundation for LEED.

     - Scope, Application and Administration

The types of buildings the Standard applies to, who issues interpretations and rulings on it, the approaches for complying, and how it is typically enforced when it is adopted as code.

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     - Building Envelope – General and Mandatory Provisions

How to determine the space conditioning category(s) that apply to your building and ways to comply with the building envelope requirements.

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     - Building Envelope - Prescriptive Requirements

Why the Standard has different criteria for different classes of construction and how to use the building envelope prescriptive requirements to comply, including criteria specifications for below-grade walls, insulation of metal building walls and roofs, single-rafter roofs, cool roofs, mass walls. How to specify the minimum R-value and maximum U-factor for building envelope components to comply.

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     - Buiding Envelope – Trade-Off Procedure

How to use the EnvStd software to demonstrate compliance with the building envelope requirements.

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     - HVAC – General Information and Simple Approach

How to apply the Standard to HVAC systems for new buildings, additions and alterations to existing buildings, and the buildings types and HVAC systems that may use the simplified approach option..

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     - HVAC – Mandatory Provisions I

How to use HVAC system equipment efficiency tables, determine when load calculations are required and list what information is needed. How to determine requirements for zone thermostats and off-hour controls, list ventilation system controls and high occupancy ventilation control strategies.

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     - HVAC – Mandatory Provisions II

How to apply the requirements for piping and ductwork insulation and sealing.

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     - HVAC – Prescriptive Requirements I

How to determine when airside and waterside economizers are required, how to apply economizer control strategies, minimize simultaneous heating and cooling. Understand control strategies for heat pump systems and two-pipe hydronic systems, the controls required to prevent reheating when dehumidifying a space and how to apply the Standard when humidifying a space.

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     - HVAC – Prescriptive Requirements II

How to understand and apply fan power limits; hydronic system variable flow requirements and temperature reset; heat rejection equipment power limitations and speed control; when to apply energy recovery; requirements for kitchen hoods; radiant heating systems; hot gas bypass limitations.

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     - Service Water Heating

Service water heating requirements covered by the Standard, including equipment, piping and system controls.

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     - Power and Other Equipment

Describe energy efficient electrical distribution systems that minimize voltage drops to limits specified by the Standard, and the building power distribution documentation requirements of the Standard.

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     - Lighting – General and Mandatory Provisions

Understand the scope of the lighting portion of the Standard, which lighting controls are required, when automatic shutoff controls are required, the requirements for exit signs and how to determine and calculate exterior lighting requirements.

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     - Lighting – Interior Power

Describe the building area and space-by-space compliance methods for interior lighting, measure spaces and areas correctly for each method.

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     - Energy Cost Budget Method

Assemble the documentation to prove compliance with the Standard, list the types of trade-offs allowed when using the energy cost budget (ECB) method; how the ECB method is used when improving an existing building; how it is used when a building contains unfinished tenant spaces. How to describe a standard HVAC system and determine which utility rate to use.

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     - Building Performance Rating Method

Understand the Building Performance Rating Method, its energy components, how the mandatory provisions apply, documentation requirements, the differences to the EECB method and it offers credits for that the ECB method does not.

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ASHRAE Standard 90.1 Architect - Energy Efficient Design - $100 each
This course has been submitted to become a registered American Institute of Architects Continuing Education System Provider Program and US Green Building Council Approved Education Provider Program. This course is made up of 8 inter-dependent modules. It is recommended that you take these courses in the order they’re listed below.

     - Scope, Application and Administration

The types of buildings the Standard applies to, who issues interpretations and rulings on it, the approaches for complying, and how it is typically enforced when it is adopted as code.

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     - Building Envelope – General and Mandatory Provisions

How to determine the space conditioning category(s) that apply to your building and ways to comply with the building envelope requirements.

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     - Building Envelope – Prescriptive Requirements

Why the Standard has different criteria for different classes of construction and how to use the building envelope prescriptive requirements to comply, including criteria specifications for below-grade walls, insulation of metal building walls and roofs, single-rafter roofs, cool roofs, mass walls. How to specify the minimum R-value and maximum U-factor for building envelope components to comply.

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     - Overview of Mechanical Systems

How to use the EnvStd software to demonstrate compliance with the building envelope requirements.

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     - Lighting – General, Mandatory Provisions and Exterior

How to apply the Standard to HVAC systems for new buildings, additions and alterations to existing buildings, and the buildings types and HVAC systems that may use the simplified approach option.

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     - Lighting – Interior Power

How to use HVAC system equipment efficiency tables, determine when load calculations are required and list what information is needed. How to determine requirements for zone thermostats and off-hour controls, list ventilation system controls and high occupancy ventilation control strategies.

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     - Energy Cost Budget Method

How to apply the requirements for piping and ductwork insulation and sealing.

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     - Building Performance Rating Method

How to determine when airside and waterside economizers are required, how to apply economizer control strategies, minimize simultaneous heating and cooling. Understand control strategies for heat pump systems and two-pipe hydronic systems, the controls required to prevent reheating when dehumidifying a space and how to apply the Standard when humidifying a space.

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ASHRAE Standard 62.1 - Ventilation and Acceptable Indoor Air Quality
- $100 each

     - Purpose – Why we ventilate buildings

Provides an overview module for the Standard 62.1 course that reviews the history of why buildings are ventilated, why Standard 62.1 (Ventilation for Acceptable Indoor Air Quality) was developed, who this Standard was developed for, and what indoor air quality is.

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     - Scope, Definitions, and Example Buildings

Reviews the scope, definitions, application, and compliance suggestions contained in Standard 62.1. In addition, the two example buildings used throughout the rest of the course are introduced in this lesson.

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     - Outdoor Air Quality

Reviews outdoor air quality, how to find out regional and local air quality values, and how outdoor air quality impacts the application of Standard 62.1.

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     - Outdoor Air Intakes and Exhaust

Reviews the function of outdoor air intakes in bringing ‘good’ air into a building and removing ‘bad’ air from inside a building and how to design HVAC systems to comply with Standard 62.1.

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     - Natural Ventilation and Exhaust

Reviews the historical approach to ventilation (natural ventilation), how natural ventilation can be utilized to comply with Standard 62.1, and how air is classified.

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     - Indoor Air Quality Procedure

Reviews the indoor air quality (IAQ) procedure, which is considered the scientific approach to creating ventilation systems to comply with Standard 62.1.

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     - Ventilation Rate Procedure (VRP)

Reviews the ventilation rate procedure (VRP), which is considered the engineering approach to creating ventilation systems to comply with Standard 62.1, and how spaces are categorized.

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     - VRP Multiple Zones

Reviews how the VRP can be used to ventilate multi-purpose and large buildings using multiple-zone re-circulating systems to comply with Standard 62.1.

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     - Recirculating and Treating Indoor Air

Reviews the importance of re-circulating and treating indoor air to keep occupants within different parts of the building happy and how important this concept is to Standard 62.1 compliance.

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     - VRP Multiple Zones VAV

Reviews how the multiple-zone VRP variable air volume (VAV) systems can be used to save fan energy to comply with Standard 62.1.

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     - VRP Multiple Zones General Case

Reviews how multiple-zone VRP that use fan powered boxes are designed for complex ventilation systems to comply with Standard 62.1.

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     - Varying Operating Conditions

Reviews how varying operating conditions impact compliance with Standard 62.1.

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     - Moisture and Mold Control

Reviews the ventilation conditions that result in the growth of mold within an HVAC system.

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     - Construction, Startup, and Maintenance

Reviews the importance of construction practices, HVAC system startup, and HVAC system maintenance to the successful operation of a building that complies with Standard 62.1.

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     - Documentation

Reviews the documentation required to comply with Standard 62.1.

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Advanced Energy Design for Small Office Buildings - $100 each

     - Design Strategies and Recommendations

This module provides an introduction to the Advanced Energy Design Guide for Small Office Buildings, and its purpose and advantages. It introduces the six stages of the AEDG integrated process and the activities associated with each stage. Design recommendations, in accordance to the climate zone, are also present in this module.

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     - Quality Assurance

This module provides guidance on good practices for implementing energy efficient recommendations. It also cautions against known problems in energy-efficient construction.

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     - Building Envelope

This module provides guidance on good practices for designing and constructing the envelopes of small office buildings. It also identifies the cautions that should be incorporated into the design and construction.

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     - Lighting

This module describes good design practices and cautions for daylighting and interior lighting in small office buildings. It also identifies the controls that will enable daylighting to achieve the desired energy savings.

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     - HVAC Equipment and Systems

This module identifies good design practices and cautions for HVAC equipment and systems in small office buildings.

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     - Service Water Heating

This module identifies good design practices for service water heating systems in small office buildings.

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     - Bonus Savings

Additional energy savings can be achieved by outfitting offices with efficient appliances, office equipment, and other devices that are plugged into electric outlets. This module presents the recommendations for the purchase and operation of such plug load equipment.

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Advanced Energy Design for Retail Buildings - $100 each

     - Design Strategies and Recommendations

This module provides an introduction to Advanced Energy Design for Small Retail Buildings, and its scope and benefits. It introduces the five stages of the AEDG integrated process and the activities associated with each stage. Design recommendations, in accordance to the climate zone, are also present in this module.

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     - Quality Assurance

This module provides information on practices for implementing energy-efficient construction recommendations and for avoiding known problems during energy-efficient construction.

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     - Building Envelope

This module provides information on good design practices for opaque envelope components and fenestration for small retail buildings. It also lists the cautions that should be incorporated into the design and construction of such components.

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     - Lighting

This module provides information on good design practices for daylighting, and for interior and exterior lighting in small retail buildings. It also presents some sample design layouts that meet the recommendations defined in the Advanced Energy Design Guide for Small Retail Buildings.

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     - HVAC Equipment and Systems

This module identifies the good design practices for HVAC equipment and systems in small retail buildings. It also lists the cautions that should be incorporated into the design, construction, and installation of HVAC equipment and systems in small retail buildings.

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     - Service Water Heating

This module identifies good design practices for service water heating systems. It also explains how additional energy savings, or bonus savings, can be achieved by the proper purchase and operation of plug load equipment. Finally, it identifies the good design practices that can achieve bonus savings in exterior lighting.

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     - Bonus Savings

This module presents examples and case studies of buildings that have implemented the recommendations presented in the Advanced Energy Design Guide for Small Retail Buildings.

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Fundamentals of HVAC Systems - $100 each

     - Introduction to HVAC Design

Introduction to air-conditioning, the environmental factors influencing comfort, and how to determine and prioritise system design objectives.

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     - HVAC Systems – An Introduction

How to understand and use simple psychrometric charts, description of basic system components and operation of the economizer cycle.

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     - HVAC Systems – Thermal Comfort

Understanding the factors determining thermal comfort and the comfort envelope to design systems that operate within acceptable ranges.

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     - HVAC Systems – Ventilation and IAQ

Understanding the types, sources and effects of air contaminants and how to control them, and the basic concepts of ASHRAE Standard 62.1.

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     - HVAC Systems – Intro to Zones

How to define zones and place thermostats effectively.

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     - Single-Zone Handlers & Unitary Equipment

Calculating and maintaining mixed air temperature with Single-zone Air Handlers and Refrigeration Equipment.

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     - Multi-zone Air Systems

How to describe and sketch the common all-air systems, and discriminate between the advantages and disadvantages of each.

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     - Hydronic Air Systems

Components, strengths and weaknesses of hydronic systems, the effects of varying water flow and considerations for effective ventilation.

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     - Hydronic Air System Architecture

General operation and layout of Steam Systems and Water Systems : Hot Water, Chilled Water and Condenser Water Systems.

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     - Central Plants

The value of Central versus Distributed Plants, the significance of pressure in boilers, the operation of chillers and cooling tower performance.

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     - Control

Understanding types of controls and control loops, DDC point types and protocol to ensure communication between DDC systems.

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     - Energy Conservation Measures

How to save energy in operation and design of HVAC systems, overview of ASHRAE Standard 90.1, Heat Recovery and Control of Building Pressure.

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     - Special Applications

Radiant Heating and Cooling, Thermal Storage, Room Air Distribution and Humidity Control.

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Fundamentals of HVAC Control Systems - $100 each

     - Introduction to HVAC Control Systems

Control theory and how to evaluate, select, position and sequence the appropriate type of control.

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     - Basics of Electricity

The electrical knowledge needed to understand controls and the use of electrical circuit drawings.

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     - Control Valves and Dampers

The various types of valves and dampers, and their selection, installation and operation.

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     - Sensors and Auxiliary Devices

Terminology and attributes of sensors, the selection of moisture sensors, pressure, flow, and auxiliary devices

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     - Self and System Powered Controls

Self-powered and system-powered controls.

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     - Electric Control

Electric controls, control diagrams and control logic.

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     - Pneumatic Control

The use of written specifications, schedules, and drawings to clearly identify what is to be installed, how it is to be installed, and how it is expected to operate.

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     - Analog Electronic Controls

The components of pneumatic systems and control applications diagrams.

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     - Control Diagrams and Sequences

Wiring conventions, application-specific electronic controllers and how to use them in HVAC applications

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Introduction to Direct Digital Control - $100 each

     - Introduction to Hardware and Software

This module introduces the components of Direct Digital Controls (DDC) that remain the same – inputs and outputs – and how they are different in the way they connect to the DDC controller. Lesson 2 introduces you to the programming of DDC routines.

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     - DDC Networks and Protocols

Direct digital controls, considers the two aspects of communication and discusses the challenges of interoperability before introducing you to network types and equipment.

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     - DDC Specification, Installation and Commissioning

This module covers several specification issues related to DDC control systems. Review of the benefits and challenges of DDC. Specific feature of DDC monitoring, energy performance for heating and cooling. Commissioning and a list of resources extend your knowledge of DDC systems.

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Air Conditioning Fundamentals - $100 each

     - Introduction to Basic System Operation

The operation of the vapor compressor system and the components and fluids associated with it, the basic principles of thermodynamics.

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     - Basic Structure of Matter

An introduction to the basic structure of matter, the various states of matter and the concept of chemical compounds, the behavior of matter under different conditions.

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     - Heat Energy

The processes that take place when heat is added to a material (solid, liquid, or gas) or removed from it, the concepts of measuring temperature changes and amounts of heat.

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     - Gas Laws I

The description of gas laws that govern the behaviour of the refrigerant used in an air conditioning system, the contributions of well known scientists such as Robert Boyle, Jacques Charles and John Dalton in the creation of these laws.

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     - Gas Laws II

The behavior of various gases under different circumstances, the concept of density and temperature change, the specific volume and specific gravity of a material, the behavior of gases with respect to changes in weight and density.

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     - Pressure-Temperature Relationships

The key terms—saturation, superheat, and subcooling, and how they relate to the functioning of an air conditioning system, the various temperature and pressure scales used in the HVAC industry and the concept of a pressure-temperature chart.

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     - Compression Cycle I

The principles of cooling, the concept of vapour to liquid conversion, and the air conditioning compression cycle.

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     - Compression Cycle II

The concept of volumetric efficiency and the factors that affect it, transformation of energy, and mechanical energy.

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     - Refrigerant Tables

The concept of refrigerant tables and how they help to set controls and compute head pressure, the use of refrigerant tables to calculate liquid and vapour density and net refrigeration effect and estimate discharge temperatures.

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     - Refrigerant Properties

The various properties of refrigerants, an explanation of the terms zeotropes, azeotropes, and near-azeotropes and the difference between them, the thermodynamic, physical and safety properties of common refrigerants.

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Air Conditioning Systems Design Manual - $100 each

     - The Design Process

Aims to assist engineers in designing air-conditioning systems. It addresses the difference between analysis and design. It also covers the basic issues that need to be considered during the design phases of a building project, and describes the factors that influence building design, such as building codes and economic considerations.

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     - HVAC System Selection Issues

The HVAC system designer selects from a universe of available HVAC systems, equipment choices, other components, and control options to synthesize what should ideally be an optimum solution. This solution should meet the owner’s project objectives within the given constraints. This module looks at the various issues that crop up during such system selection.

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     - Occupant Comfort and Health

Ensuring appropriate thermal control requires proper design, construction, and use of the occupied space and the HVAC systems conditioning that space. Building management faces a number of challenges—maintaining temperature and humidity, adhering to thermal zoning guidelines, and ensuring proper indoor air quality. This module discusses these challenges and the ways of overcoming them.

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     - Load Calculations

This course deals with the calculation of the heating and cooling loads. The accurate calculation of these loads provides a sound bridge between building design decisions and an operating building.

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     - AC System Components - Source Equipment

The proper selection of components is important when designing an energy-efficient HVAC system. This module looks at the functioning of each of the three types of cooling source equipment, and the positioning of the various sub-components. Heating source equipment components are also addressed.

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     - AC System Components - Heat Transfer Equipment

This course deals with heat transfer equipment which functions as a source component, and helps to provide primary heating or cooling effect for a system.

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     - AC System Components – Pumps, Valves, Piping and Ductwork

This course deals with the distribution components of an air-conditioning system. These distribution components transport the heating or cooling effect from the source (such as a boiler or chiller) to the spaces that require conditioning. This course also includes a case study for the better understanding of the content.

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     - Introduction to All-Air Systems

This course explains the concept of all-air systems with a focus on distribution and delivery components. All-air systems provide sensible and latent cooling capacity solely through cold supply air delivered to the conditioned space. Heating is also accomplished by the same supply airstream.

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     - Single-Zone and Variable-Air-Volume All-Air Systems

This course addresses the applications, advantages, and disadvantages of the single-zone and variable-air-volume all-air systems. It covers the basic issues that need to be considered while designing a variable-air-volume system. This course also includes two case studies for the better understanding of the practical application of single-zone and variable-air-volume systems.

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     - All-Air Reheat Systems

This course aims to assist engineers in understanding the design and operation of reheat systems. It describes the workings of a reheat system and explains the applications where it might be used with maximum effectiveness. It also lists its advantages and disadvantages and describes how to tackle its high operating costs.

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     - Dual-Duct and Multi-Zone All-Air Systems

This course explains the operation of dual-duct and multizone systems and describes their application through examples. It also describes their summer and the winter operations, and outlines design approaches to meet seasonal demands.

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     - Simple Rooftop All-Air Systems

There are two types of rooftop systems—unitary systems and split systems. The design details for these system types differ as a result of their location and arrangement. This course looks at how each type of rooftop system functions, and discusses the advantages of the system type in general.

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     - Air-and-Water Systems

This course addresses the applications, advantages, and disadvantages of air-and-water systems. The arrangement of the main components to maximize the systems’ efficiency is explained. The course also discusses how primary air is cooled and sent to the various spaces to provide ventilation.

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     - All-Water Systems

This course presents the three major categories—based upon piping arrangements—of all-water systems. Further, it addresses the applications, advantages, and disadvantages of each of these categories. It also covers the methods of providing ventilation in an all-water system. The course also includes a case study to assist with the understanding of the practical application of this system.

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     - Special HVAC Systems

The various properties of refrigerants, an explanation of the terms zeotropes, azeotropes, and near-azeotropes and the difference between them, the thermodynamic, physical and safety properties of common refrigerants.

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     - HVAC&R Controls

This course covers system issues and configurations that are not necessarily part of the day-to-day design effort for HVAC systems. It explains the rationale for desiccant dehumidification systems and the variations and applications of the desiccant system configurations. The course also covers thermal storage, along with its applications and underlying concepts. Additionally, a case study is presented for the better understanding of the practical application of a thermal storage system.

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Refrigeration Fundamentals - $100 each

     - Heat Transfer and the Refrigeration Cycle

This module provides an introduction to the concept of refrigeration and discusses the most commonly used refrigeration system, the vapor-compression refrigeration system, the relationship between the basic components of a vapor compression system, and also the heat pump cycle.

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     - Thermodynamic States, Properties and Laws

This module introduces the concepts of thermodynamic states, properties, and laws, efficiency (coefficient of performance) and defines the maximum coefficient of performance for a heat pump and refrigeration cycles.

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     - Psychrometrics

Psychrometrics is the field of engineering concerned with the physical and thermodynamic properties of gas-vapour mixtures.

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     - Multi-Stage And Cascade Refrigeration Cycles

This module will introduce the concepts of single and multi-stage refrigeration cycles, as well as cascade refrigeration cycles. It will also discuss the various methods for metering the refrigerant flow to the evaporators, including the direct expansion system, the flooded system, and the recirculation system.

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     - Refrigeration System Parameters And Performance

In this module, several refrigeration system performance parameters are defined. These parameters are useful for characterizing how well a particular system may be operating. Compressor performance is also discussed.

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     - Refrigerants

This module provides an introduction to refrigerants, including selection, performance, safety, reliability, environmental impact, and economic viability.

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Refrigeration Equipment - $100 each

     - Evaporators

The configuration and operation of air cooling and liquid cooling evaporators.

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     - Compressors

The operating principles of positive displacement and aerodynamic compressors.

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     - Condensors

The basic convection heat transfer processes involved in the condensation of the refrigerant vapor discharged from the compressor.

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     - Pipes, Valves and Pumps

The two modes of fluid flow in a pipe: laminar and turbulent. The Darcy-Weisbach equation and the Moody chart.

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     - Expansion Devices

The information concerning various expansion devices.

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     - Pressure Vessels

The functions of vessels that may be included in a refrigeration system that store liquid refrigerant and to separate liquid from vapor.

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Refrigerant Usage Certification Preparation - $100 each
Designed for service technicians, this course prepares certification candidates to pass each of the four question groups (Core, Type I, Type II, Type III) contained within the EPA Section 608 certification examination. A candidate must pass each of the four question groups (Core, Type I, Type II, Type III) pertaining to the Type of certification needed. The Core group must be taken, and a passing score received, to obtain any of the Types of certification.

     - Refrigerant Usage Certification

In 1993, RSES was approved by the EPA to conduct technician certification testing as per EPA regulations. A candidate must pass each of the four question groups (Core, Type I, Type II, Type III) pertaining to the Type of certification needed. This module covers the Core group. The Core group must be taken, and a passing score received, to obtain any of the Types of certification.

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     - Type I–Small Appliances

This module is designed to help technicians understand the information necessary for obtaining Type I certification. Many of the questions for the Type I exam cover information that is covered in the “Core” module. But some of the information covered in this module is unique to Type I.

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     - Type II—High-Pressure Systems

This module is designed to help technicians understand the information necessary for obtaining Type II certification. Type II classification certifies a technician for refrigerant service of high-pressure and very high-pressure appliances. He can then also purchase refrigerants. Many of the questions for the Type II exam cover information that is covered in the “Core” module. But some of the information covered in this module is unique to Type II.

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     - Type III—Low-Pressure Systems

The Type III classification certifies a technician for refrigerant service of low-pressure appliances. He can then also purchase refrigerants. This module is designed to help technicians understand the information necessary for obtaining Type III certification. Many of the questions for the Type III exam cover information that is covered in the “Core” module. But some of the information covered in this module is unique to Type III.

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Electricity for the HVACR Technician - $100 each

     - Terminology and Units of Measurement

Introduction to the various terminologies and the units of measurement used in the study of electricity.

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     - Electronics—History and Concepts

Introduction to the basic concepts of electronics, especially as used in the HVACR industry.

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     - Series Circuits, Parallel Circuits and Power

Explanation of the two basic ways in which two circuit components can be connected and the concept of power, its calculations and how the power consumed by the two types of circuits is different.

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     - Magnetism and Transformers

An introduction to the principles that define magnetism, the various types of magnets available today, the methods used to produce magnets, and the various theories on the nature of magnetism.

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     - Magnetic Attraction, Repulsion, and Shielding

The explanation of the concepts of magnetic fields and lines of force.

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     - Transformers

Explanation of the components that make up a transformer, how transformers are rated, and the different types of transformers in use today.

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     - Relays, Contactors and Starters

Explanation of troubleshooting techniques for relays, contactors, and starters used in the HVACR field.

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     - Fundamentals of Alternating Current

The fundamentals of alternating current and the reason why it can be used in the power distribution system.

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     - Alternating Current: Reactance, Impedance, and Power Factor

Calculation of the different resistance introduced in an ac circuit by capacitors, inductors, and resistors and the concept of power factor.

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     - Circuit Protection Devices: Fuses

Introduction to the different types of fuses, their usage and rating, and how they are tested.

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     - Circuit Breakers and Overload Protection

An introduction to the circuit-breakers as circuit-protection devices and the concepts of internal and external.

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     - Understanding Electrical Schematics

Detailed look at the symbols and conventions commonly used in schematic diagrams.

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Safety for the HVACR Technician - $100 each

     - Personal Protective Equipment

This module explains the different types of personal protective equipment (PPE) as required by OSHA standards.

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     - Tools and Test Instruments

This module explains the basic precautions and safety tips while using tools and text instruments.

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     - Electrical Safety

This module explains the electric hazards, their effect on human body and precautions related to such hazards.

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     - Fan Safety

This module is designed to assist in the safe installation and maintenance of air-moving equipment and to warn operating and maintenance personnel of some of the hazards associated with this equipment.

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     - Soldering, Brazing and Welding

This module describes hazards during soldering, brazing, and welding and precautions against these hazards

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     - Fire Safety

This module describes fire safety and related precautions.

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     - Ladders, Scaffolds, and Lifts

This module describes the guidelines for the safe use of ladders prescribed by the U.S. Consumer Product Safety Commission.

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     - Material Handling

An introduction to the correct methods of moving materials manually and moving materials using machinery.

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Behavioral Interviewing - $150 each

     - Building a Firm Foundation

The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and the advantages and disadvantages of each option. You'll discover what you can do to market the opportunities your organization offers and what it takes to make your company a great place to work. When you've finished this course, you'll have a strong basis for beginning the process of behavioral interviewing.

This course is estimated to take 3.0 hours to complete.

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     - Screening Applicants

You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals who appear to be best suited to the needs of your organization. In this course, you'll learn how to use applications, resumes, phone calls, and references as screening tools. You'll learn what information to look for, how to assess behavioral information that is provided to you, and how to pick up on 'red flags.

This course is estimated to take 3.0 hours to complete.

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     - Preparing for the Behavioral Interview

Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong understanding of both of these elements. Additionally, you'll learn how to develop and prepare behavioral-based questions, and how to evaluate the responses you receive to these types of questions. You'll also learn how to create an interviewing environment that is conducive to the behavioral-based interviewing process.

This course is estimated to take 3.0 hours to complete.

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     - Conducting the Behavioral-based Interview

Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to 'sell' himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from non-behavioral responses. You'll discover how you can use role plays, structured situational questions, and take-home projects to determine behavior. You'll explore various means for evaluating the ability and motivation to perform once on the job, and finally, you'll be guided through the decision-making process of selecting a candidate.

This course is estimated to take 2.5 hours to complete.

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     - Preparing as the Inverviewee

Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing. In this course, you'll learn how to locate opportunities and build a behavioral-based resume. You'll also discover how to provide behavioral-based information during the pre-interview phone screening. Additionally, you'll be aware of the specific behavior that enhances the actual interview.

This course is estimated to take 2.5 hours to complete.

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     - Experiencing the Behavioral-base Interview

How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in 'Experiencing the Behavioral-based Interview.' In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be given tips and strategies for building rapport during the interview, and you'll learn a specific formula for responding to behavioral-based questions. When you've completed this course, you'll be ready and able to effectively participate in a behavioral-based interview.

This course is estimated to take 2.5 hours to complete.

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     - Behavioral Interviewing (Simulation)

In your role as an executive at BioData, Inc., you are charged with finding a suitable candidate for the position of Development Manager for Online Databases--a difficult position to fill. You need someone who has a diverse set of core competencies including a scientific background, technical expertise and management abilities. Under the guidance of the newly hired HR manager, Jeannie Newhart, the company is moving toward the behavioral model to protect themselves from legal liability, improve new-hire success rates and to clarify job responsibilities for current employees. Unlike traditional interviewing techniques, which focus on interrogation, the behavioral model is based on the underlying theory that past behavior predicts future performance. You will apply behavioral techniques to screen and interview candidates. During a phone interview and two face-to-face meetings you will practice: Asking behavioral questions, evaluating behavioral response levels, asking appropriate follow-up and probing questions, balancing objective and subjective measures when deciding on a candidate, determining the range of your offer and much more.

This course is estimated to take 0.5 hours to complete.

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Dealing with Conflict in the Workplace - $150 each

     - Perspectives on Conflict

What is meant by the term 'conflict,' and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners will also discover how to recognize the signs and symptoms of destructive conflict, so that they can deal with it in the workplace.

This course is estimated to take 5.5 hours to complete.

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     - Handling Conflict with Others

No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build up a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever strategy you apply, some core techniques will make you more effective. These involve three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat.

This course is estimated to take 6.0 hours to complete.

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     - Managing Conflict in the Organization

As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a 'quick and dirty' style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict occurring in the future. Another form of a long-term approach is to attempt to prevent conflict from occurring. This is, of course, probably impossible, but this approach is characterized by considering in what ways a manager can act to discourage negative conflict.

This course is estimated to take 6.0 hours to complete.

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     - Dealing with Conflict in the Workplace (Simulation)

What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared. Above and beyond all the skills you can possibly learn for coping with conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Dealing with Conflict in the Workplace Simulation will help you to learn all this and more.

This course is estimated to take 0.5 hours to complete.

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     - Managing Conflict in the Workplace (Simulation)

Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Conflict in the Workplace Simulation will help you to practice all this and more.

This course is estimated to take 0.5 hours to complete.

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Dealing With Organizational Change - $150 each

     - Perspectives on Organizational Change

The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to see yourself as part of this larger picture is a big help when you set out on a journey of change. 'Perspectives on Organizational Change' gives you an insight into the basic principles that drive change. You also gain an understanding of the factors that impact on the readiness and ability of people to change. The course also shows you how to deal with the fear that may be generated in a situation where change is just around the corner.

This course is estimated to take 3.0 hours to complete.

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     - Being Prepared for Change

When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. 'Being Prepared for Change' focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational change. You gain insights into how to learn, and when to learn. You acquire the skills and strategies you need to manage your own change effectively. The course also shows you how to focus on the future in ways that will encourage successful personal outcomes from the change process.

This course is estimated to take 3.5 hours to complete.

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     - Communicating During Organizational Change

Change can be shocking to you and your coworkers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. 'Communicating during Organizational Change' starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable you to be a positive influence in the workplace. Finally, you will learn to communicate successfully when faced with unfamiliar patterns of work and interaction.

This course is estimated to take 3.5 hours to complete.

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Going from Management to Leadership - $150 each

     - Going from Management to Leadership (Simulation)

Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, the Going from Management to Leadership Simulation is for you. There exist numerous differences between the skills and roles of effective managers and those of successful leaders. In the Going from Management to Leadership Simulation, you'll practice the skills necessary for embodying the traits and qualities of a leader, including developing ongoing relationships with employees, walking the talk, and leading by influence rather than by force. Additionally, opportunity will be provided for you to master the four essential leadership objectives: setting a goal, identifying what needs to be done, creating a willingness to cooperate, and bringing out the best in your employees.

This course is estimated to take 0.5 hours to complete.

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     - Coaching for Performance

Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance that you'll explore in this course. You'll learn when it's appropriate to mentor, train, counsel, or discipline an employee, and you'll be given guidelines and tips on how to perform each of these tasks in the most effective manner possible.

This course is estimated to take 2.5 hours to complete.

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     - Leading Through Change

Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany change, and a willingness to do the necessary work is all it takes. You can learn about each of these areas in this course, which will teach you how to lead through change.

This course is estimated to take 3.0 hours to complete.

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Leading the Work Force Generations - $150 each

     - Introduction to Work Force Generations

Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and perspective.

This course is estimated to take 2.5 hours to complete.

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     - Attracting, Developing, and Retaining Generations

How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.

This course is estimated to take 3.0 hours to complete.

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     - Leading Silent Generations and Baby Boom Workers

The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on age-related conflict and discrimination. The course also discusses the advantages of teaming these two generations, and includes a topic on future trends that involve silent and baby boom workers.

This course is estimated to take 3.0 hours to complete.

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     - Leading Generations X and Next

This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate 'threaded' topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last 'threaded' topic shows a Generation Next worker interacting with others in a protracted work scenario.

This course is estimated to take 3.5 hours to complete.

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     - Making Cross-Generational Teams Work

Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom generation, Generation X, and Generation Next employees.

This course is estimated to take 3.0 hours to complete.

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Managing Diversity - $150 each

     - Why Diversity Matters

Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and for the good of the worker. This course will take a closer look at diversity initiatives in the workplace and what makes them matter. One lesson will look at the history of diversity programs and how they've evolved over time. It will debunk many of the common myths associated with the concept of workplace diversity and it will explore the compelling reasons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass + Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated.

This course is estimated to take 2.0 hours to complete.

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     - Managing Diversity (Simulation)

You're a procurement manager at Zip Cola, which was established in 1924 as a small, family-run business. You're in charge of identifying and sourcing product lines, and negotiating competitive purchasing from suppliers. The company has expanded steadily over the years and now is one of the largest soft drink companies in the world. Recently, the company put a diversity initiative into place. As a manager, you will need to support this initiative and encourage the employees that report to you to do the same. A major challenge will be to handle opposition to the diversity initiative. This will involve acknowledging opposing views, debunking myths and misconceptions, and stating behavior expectations in light of the initiative. If you do these things successfully, you will also have the opportunity to take advantage of the diversity initiative to increase employee job satisfaction.

This course is estimated to take 0.5 hours to complete.

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Managing and Working with Difficult People - $150 each

     - Difficult People in the Workplace

Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered 'yes' to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.

This course is estimated to take 3.5 hours to complete.

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     - Working with Aggressive People

Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.

This course is estimated to take 3.0 hours to complete.

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     - Working with Negative People and Procrastinators

Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you 'holding the bag,' then you're going to love this course. It describes ways you can triumph over the negative and negligent attitudes that some of your co-workers, employees, or bosses might display.

This course is estimated to take 3.0 hours to complete.

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     - Working with Arrogant and Duplicitous People

In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it 'up to here' with someone who has a head the size of a compact car, or if you're tired of hearing the latest malicious gossip from someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in this course, you'll never have to suffer from enlarged egos or minute self-images again.

This course is estimated to take 2.0 hours to complete.

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     - Managing and Working with Difficult People (Simulation)

We all have worked with at least one difficult person in our careers. That person who grates our nerves, makes us cringe, and infuriates our sense of work-place ethics and decorum. They rant; they blame; they hide; they lie. It seems sometimes as if they make it their duty to make our lives miserable, but what can we do to protect ourselves from the mayhem they cause? What actions and strategies can we employ to harness their personalities and encourage their strengths? This simulation will help you practice just those skills. You have just been appointed as Project Manager for creating your product's Version 2.0. You are taking over these duties from another manager who is being reassigned. As you will soon find out, the project is severely behind schedule and the holiday release date is threatened. Your team members represent all departments involved in the project and consequently, many different types of personalities. Your job is to get recommended solutions and prepare a presentation of those suggestions. However, just asking what they think will not be enough to compile the data you need. You must modify your tactics for each individual to ensure your success.

This course is estimated to take 0.5 hours to complete.

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     - Communicating Effectively with Difficult Co-Workers (Simulation)

You work as a computer support specialist for Hilltop College, a small liberal arts college. Your boss, Max, is the new manager of computer support. Unfortunately for you, Max is difficult to work with and often points his finger at his subordinates. You will have to cope effectively with his behavior. In addition, you work with several other types of difficult people that will put your communication and behavioral skills to the test. You will need to deal with them appropriately in order to do your job well and grow professionally.

This course is estimated to take 0.5 hours to complete.

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Negotiating to Win: Getting the Results You Want - $150 each

     - The Negotiation Process

"Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and winner--you'll explore how to assume each of these roles as you learn about the essential aspects of what you need to know and do before, during, and following negotiation. From the beginning, you'll discover how to ask for what you want and how it is possible to achieve a win-win solution in any negotiation situation.

This course is estimated to take 2.5 hours to complete.

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     - Inclusive Negotiating

"Today's profits are yesterday's good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important distinctions among groups that are diverse in other ways. In this way, you can benefit by knowing how to clearly communicate your needs and wants. Likewise, your understanding of your opponent's needs and wants can be known as well, leading to a quicker and more successful outcome.

This course is estimated to take 2.5 hours to complete.

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     - The Master Negotiator

Knowledge is a treasure, but practice is the key to it.' This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting the values, attitudes, and beliefs of master negotiators is a significant step in the process. You will also become familiar with methods of positively influencing others and assuming a power stance. Effective habits of master negotiators are presented along with a tool kit of sure-fire negotiating tips. You may be surprised to discover that developing mastery skills in negotiation is enjoyable and well worth the investment of your time and attention. The best way to get what you want in negotiation is to create opportunities through which to reap your own rewards. Ask yourself, 'If not now, when?' The choice is yours.

This course is estimated to take 2.5 hours to complete.

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     - Getting the Results You Want (Simulation)

This simulation places you in the role of marketing manager in an insurance company. Because office space is at a premium, you have been asked to move your department off-site, and to set up telecommuting for your employees. You are under a strict deadline, and your task in this simulation is to negotiate with your company's Information Technology department to have the equipment and networks set up within 60 days. The IT department is relatively small and very busy, so it will be a challenge to get them to agree to your requests and timeline. Using this simulation will help you practice your skills in planning and conducting negotiations. Just a few applications to be covered include: Paying attention to human factors, effectively communicating with both audio and visually-oriented types, making strategic concessions, and negotiating with 'Rock' and 'Criticizer' type counterparts. You will experience how taking control of the agenda and environment increases your chances of a successful win-win outcome.

This course is estimated to take 0.5 hours to complete.

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Succession Planning for Business Environment - $150 each

     - Succession Planning Overview

Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your understanding of succession planning will help your organization succeed even when key people leave their present positions.

This course is estimated to take 2.0 hours to complete.

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     - Succession Planning Strategies

You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning strategy will help ensure your succession planning process starts off on the right foot.

This course is estimated to take 4.5 hours to complete.

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Business Finances - $150

     - How to Read and Analyze Financial Statements

This course explains how to read and analyze financial statements. When working for an Owner or with a Subcontractor or Supplier it is important to understand each company's financial capabilities. Entering into a contract with an Owner who does not have adequate financial resources or a Subcontractor or Supplier who is under capitalized can have a significant impact on profitability.

• Identify the different levels of reliance for the accountant’s reports (audit, review, and compilation).
• Identify at a high level the information contained in the balance sheet and income statement.
• Identify the links between the income statement and balance sheet accounts.
• Define the basic information needed for financial statement analysis.
• Identify key ratios used in financial analysis.
• Calculate specific financial ratios and analyze the meaning of the results.

This course is estimated to take 2.0 hours to complete.

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Business Etiquette and Professionalism - $150

     - Etiquette and the Business Meeting

'Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop.' Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the business meeting. In this course, you'll learn the proper conduct to display during both formal and informal meetings, negotiations, and entertainments.

This course is estimated to take 2.5 hours to complete.

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Business Grammar Essentials - $150 each

     - Foundations of Grammar

When do you use 'your' or 'you're'? 'Me' or 'myself'? Is 'good' an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of various word types. In this course, you'll complete a comprehensive study on using words correctly. You'll study everything from pronouns to possessives, and you'll discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.

This course is estimated to take 2.5 hours to complete.

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     - Sentence Construction

Writing sentences is a basic skill. But this 'basic' skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on, leaving the reader lost and confused. Poor word choice and organization make the writer look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, 'That's how I write!' In the course, 'Sentence Construction,' you'll review basic sentence construction, including subjects, predicates, phrases, and clauses. Then, you'll discover how to eliminate the three most common sentence-writing errors--things you're probably doing right now and don't even realize. Finally, you'll learn how to develop sentences that are logical, clear, and powerful--the basis of any sound business document.

This course is estimated to take 2.0 hours to complete.

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     - Understanding Writing Mechanics

One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives you the answers. You'll explore the rules of capitalization and abbreviations. You'll learn some of the special situations that influence how numbers are used, and you'll get tips and techniques to make spelling troublesome words easier. Your creativity will be enhanced when you're confident about writing mechanics.

This course is estimated to take 2.0 hours to complete.

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     - Punctuating with Skill

Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? What's the difference between the parentheses and brackets, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll also be given the most current information on some of those pesky rules that seem to be constantly changing. In today's world of fast-paced electronic communication, it's more important than ever to get your meaning across quickly and cleanly. A well-punctuated sentence does just that.

This course is estimated to take 2.0 hours to complete.

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Business Writing Essentials - $150 each

     - Writing with Intention

Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. 'Writing with Intention' addresses these defining matters, which you need to consider every time you sit down to write. The course includes lessons on how to link your writing to its purpose, how to modify your writing for different readers and audiences, and how to approach your content in a manner that supports the message type. In this course, business writing is taught as a collection of easy skill sets, not as a strained creative exercise. The lessons flexibly encompass almost any kind of business writing you may be required to perform on the job. No matter what your level of writing skill, if you write at work, you can benefit from this practical writing course.

This course is estimated to take 4.0 hours to complete.

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     - Avoiding Errors in Usage and Punctuation

Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so, this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood.

This course is estimated to take 4.5 hours to complete.

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     - Avoiding Grammatical Errors in Business Writing

Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most common grammatical errors in sentence construction. Using correct grammar will help you to convey your information accurately and to represent yourself and your company as articulate and professional.

This course is estimated to take 4.5 hours to complete.

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     - Crisp Composition

When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document? Of course not. Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what you have to say, not wondering what you really mean. If you're concerned that your writing does not meet the needs of your readers for clarity and conciseness, then this course will help you remedy these problems. You'll learn to recognize and repair the common errors that prevent your writing from being as effective as you would like it to be.

This course is estimated to take 4.5 hours to complete.

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     - Writing to Reach the Audience

Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. 'Writing to Reach the Audience' instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style differences in the two letters regulate the audience differences in all written documents. This course helps you master writing techniques to reach your audience without having to learn a lot of writing jargon or creative elements. This is a practical writing course for busy people at work.

This course is estimated to take 3.0 hours to complete.

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     - Getting the Most from Business Documents

How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. 'Getting the Most from Business Documents' explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet, fax, mail, courier, and so on--so that your business documents receive the right level of attention and achieve their designated purpose. Independent topics address five of the most commonly used business documents. You work hard on your business writing. Don't waste that effort with careless choice of document type or inappropriate delivery method. Learn how to prepare, lay out, and deliver business documents that reflect well on you and your company.

This course is estimated to take 4.0 hours to complete.

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     - The Writing Process

How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step? If so, there may be an easier, quicker, and far more effective way to tackle your writing project. This course divides the writing process into manageable components: preparing to write and composing your message. It explains a methodical way of handling the various tasks from beginning to end. It also covers the particular challenges of writing in groups. There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the act of writing less formidable and more enjoyable. It may also help you to produce more focused, more polished, and more effective business documents.

This course is estimated to take 5.0 hours to complete.

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     - Final Exam: Business Writing Essentials

Generally taken near the end of a program, Final Exam: Business Writing Essentials enables the learner to test their knowledge in a testing environment.

This course is estimated to take 1.0 hours to complete.

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Effective Business Meetings - $150 each

     - Planning Effective Business Meetings

If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings, by carefully considering the importance of all the components of the meeting, including people, place, purpose, time, agenda, and atmosphere.

This course is estimated to take 2.5 hours to complete.

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     - Leading Effective Business Meetings

Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach you how to make your meetings more successful by providing the tools and information that are necessary to lead an effective meeting.

This course is estimated to take 2.5 hours to complete.

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     - Participating Effectively in Business Meetings

A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build skills for future projects, and provide participants with techniques that may benefit them in their future careers. As a chairperson, a secretary, or a group member, it is crucial to your meeting's success to know what your role is during a meeting. By knowing your duties, you can effectively assume one of these roles and help to attain success during your meetings.

This course is estimated to take 5.0 hours to complete.

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     - Effective Business Meetings (Simulation)

This content is replaced by “The Effective Business Meeting Simulation”, Simulation ID: COMM006A. As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation.

This course is estimated to take 0.5 hours to complete.

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Ethics in Business - $150

     - Ethical Decision Making

What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.

This course is estimated to take 3.5 hours to complete.

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Getting Results Without Authority - $150 each

     - Building Relationships to Get Results

You are not the boss. You've been called 'peer,' 'esteemed colleague,' 'invaluable staff member,' and 'friend,' but no one's even come close to calling you 'boss.' When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, 'Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well.' In the corporate world, when it comes to getting results when you have no authority, it is imperative that you play your best hand. In this course, you'll learn how.

This course is estimated to take 2.5 hours to complete.

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     - Teamwork and Results Without Authority

When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, ' In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory.' Yet, according to general George S. Patton Jr., 'If everyone is thinking alike then somebody isn't thinking.' When it comes to getting results without authority on your team, it's necessary to do both. In this course, you'll learn how to achieve results by playing the game, and you'll learn how to assert yourself.

This course is estimated to take 2.5 hours to complete.

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Living a Balanced Life - $150 each

     - Finding Your Life Balance

You fill your life with many activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is to assess your life as it is now. This course will enable you to assess your present life, both at home and at work, and the relationship between the two. Is it balanced? How and why is it out of balance? You will learn what the obstacles to achieving a balanced life are, and how to apply a basic strategy to overcome these obstacles. Finally, you will learn about the role of the individual in relation to the organization he works in, and how this impacts on his life. Are you working for an organizational culture which fits you? Are you in balance with your job? Do you have the right kinds of working relationships? Only through properly understanding where you are, in relation to where you want to be, can you begin to construct a map that will take you to your objective of a balanced, fulfilled life.

This course is estimated to take 4.5 hours to complete.

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     - Success Over Stress

Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Stephen Palmer, 'Occupational Stress'. Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference between pressure, which spurs you into action and helps you to perform at your peak, and stress, which impedes your performance, and has long-term health implications. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. This means that once you recognize how you respond to certain situations, you can change your response to one that is more helpful and productive.

This course is estimated to take 4.5 hours to complete.

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     - Strategies for Better Balance

It's not the hours you put in your work that counts, it's the work you put in the hours.'--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life. As life balance constantly shifts, you will also consider early warning signs to look out for, so that you can make the necessary adjustments as you go along. Finally, this last course in the series will enable you to create a vision of a satisfying, balanced life for yourself.

This course is estimated to take 5.0 hours to complete.

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Team Building (Participating in Teams) - $150 each

     - Effective Team Building Strategies

For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a 'one for all, all for one' mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems are averted. You'll also learn how to promote and maintain a creative and productive atmosphere. Finally, you'll practice a couple of team building exercises that you can later introduce to your team.

This course is estimated to take 4.0 hours to complete.

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     - Effectively Communicating in Teams

Teams rely on the participation, input, and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a team's communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback, little will be accomplished. Effective team communication skills don't just happen. In this course, you'll learn ways to communicate productively and nonjudgmentally, to listen effectively and assert yourself, and to provide and receive constructive feedback.

This course is estimated to take 3.0 hours to complete.

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     - The Individual’s Role in a Team

You can't have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques to help you become an effective and valued member of your team. First you'll explore ways for adopting a positive approach to being on a team. Then you'll learn strategies that will help you create a successful team experience for everyone on the team, including yourself.

This course is estimated to take 3.5 hours to complete.

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Working More Effectively - Taking Control of Your Time - $150 each

     - You and Your Time

Before you can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to consider the activities that currently take up most of your time, and how you plan and log them. You will also be encouraged to consider the work-life balance to which you aspire, and what steps you could take to make this wish a reality. Each of us is different, and this inevitably affects the way in which we approach time management. Some people habitually wake early, and find that the morning is the best time for them to handle creative tasks or difficult problems; others prefer to rise and work late--these people probably prefer to tackle only easy, routine tasks in the morning. Our personalities also play a significant role in the way we handle tasks and manage time. You are probably already doing certain things well, but there will inevitably be areas that can be improved. The last lesson in this course will help you to approach these changes in a positive and constructive way.

This course is estimated to take 5.0 hours to complete.

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     - Techniques for Better Time Management

If you don't feel that you are the organized type, or if making lists or drawing up detailed plans doesn't come naturally, don't worry. There isn't just one way in which time can be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If these deadlines are unrealistically tight, your interest and commitment in the task may be undermined, or you may experience stress which can have a negative effect on your performance. Deadlines are important, but they have to be realistic. Making 'To-do' lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize the tasks, and the Priority Matrix is a quick and effective way of sorting the urgent, from the less important. It is relatively easy to make changes to the way in which you work while you are concentrating on making improvements, but it can be much more difficult to sustain these improvements. Once you have taken better control of the way in which you manage time, you need to find ways of maintaining this control. The final lesson in this course will provide some suggestions as to how this can be done effectively.

This course is estimated to take 4.5 hours to complete.

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     - Developing Good Time Management Habits

Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by the amount of paperwork that crosses our desks, or the number of e-mails that appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But you need to make sure that you are really controlling the technology so that it also helps you to be more effective--getting the right things done, rather than allowing it to control you. There are many time stealers. Demands and interruptions from bosses, peers, or customers can prevent you from achieving your goals, and these must be dealt with appropriately. Not all time thieves are external. Most of us are prone to some degree of seemingly harmless procrastination, but this can be the most insidious and dangerous time waster of all.

This course is estimated to take 4.5 hours to complete.

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Communication: Interpersonal Communication Skills for Business - $150 each

     - The Process of Interpersonal Communication

It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.

This course is estimated to take 4.5 hours to complete.

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     - The Mechanics of Effective Communication

Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good listening involves more than just hearing what is being said. To be an accomplished listener you must be prepared to become actively involved in the process, demonstrating your willingness to truly understand what the other person is saying. In this course you will be given strategies to assist you to improve your listening skills and in doing so to make solid connections with those you communicate with. Finally, this course will introduce you to the 'silent' language of the body, giving you the ability to recognize when there is conflict between what is being said and a person's true feelings.

This course is estimated to take 5.0 hours to complete.

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     - Communication Skills for the Workplace

Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive criticism on your own behavior positively. Finally, the course covers the skill of questioning. You will learn how to use questions in a non-threatening way to direct or encourage a conversation, to uncover hidden feelings or motives, and to persuade. Effective questioning is one of the most valuable communication skills of all.

This course is estimated to take 4.5 hours to complete.

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     - Communicate for Results

For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests. Thirdly, you will learn how best to present information to your managers. Whether your intention is to report or to persuade, if you also want to impress your boss, it's crucial that you communicate concisely, and in a manner which is guaranteed to be understood the first time.

This course is estimated to take 5.0 hours to complete.

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     - Communication Skills for Leadership

In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for building those relationships. Once you have been accepted as the leader, good communication will ensure that objectives are agreed upon, understood, and achieved.

This course is estimated to take 5.5 hours to complete.

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     - Communication Skills for Resolving Conflict

Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.

This course is estimated to take 5.0 hours to complete.

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     - Communicate for Contacts

Although the old adage, 'It's not what you know but who you know that counts' is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for 'networking' effectively in common business environments such as trade shows, conferences, or business socials. Armed with these skills, your confidence will soar, and you will cruise through events and gatherings that may currently fill you with dread and foreboding.

This course is estimated to take 4.5 hours to complete.

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     - Interpersonal Communication Skills for Business (Simulation)

Effective communication is a critical skill in today's business environment. People are expected to communicate with colleagues, customers, and management. To do this, employees need to understand the strategies and techniques that are essential for effective interpersonal communication in business. You are an account manager for Ottantoto, an electronics company. Ottantoto has partnered with Jackie's Department Store to create a line of products for the hip, price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However, asking for help, project meetings, and customer complaints will get in the way.

This course is estimated to take 0.5 hours to complete.

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     - Interpersonal Communication Skills for Teams (Simulation)

Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers, peers, teams, managers, and executives. Leaders especially must be able to demonstrate good communication within their teams. When leaders practice good communication skills, their teams are motivated, inspired, and committed. There are several strategies that leaders can practice to improve their interpersonal communication skills. This simulation focuses on them. The learner is the senior documentation writer at Traveler Help, a company that makes The Belvedere. The Belvedere is a portable, affordable, programmable travel companion that makes traveling easier by alerting the traveler to flight status, alerts, and directions in terminals. The learner is trying to convince the company that usability is critical to the product's success and has been given a month to prove it. This task is in addition to a regular workload.

This course is estimated to take 0.5 hours to complete.

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Delivering Successful Presentations - $150 each

     - Presenting to Succeed

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly, and ensuring that you rehearse appropriately.

This course is estimated to take 4.5 hours to complete.

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     - Delivering Your Message

So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a presentation really memorable, the 'wow' factor that outstanding presenters have, and how to achieve it.

This course is estimated to take 4.5 hours to complete.

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     - Presentation Resources Available to You

This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a team, how to prepare and practice together, and how to apply techniques that reinforce, rather than undermine, your collective relationship.

This course is estimated to take 5.0 hours to complete.

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     - Delivering Successful Presentations (Simulation)

After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand along with your coworker, Hannah. The drink will be hitting the streets soon, and the marketing campaign for Passion has already begun. Top-Shelf has been aligned with several restaurant chains to exclusively sell its other soft drinks. Now, Top-Shelf management wants Passion to also be on the menus at these chains. In this simulation, you must prepare and deliver a presentation to some of Top-Shelf's existing customers and convince representatives from these chains that they should be offering Passion to their customers.

This course is estimated to take 0.5 hours to complete.

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E-mail Essentials - $150 each

     - Essentials of Electronic Communication

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.

This course is estimated to take 1.5 hours to complete.

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     - Optimizing e-mail at Work

In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the features that are commonly included in e-mail programs in a way that improves your communicative ability and efficiency at work.

This course is estimated to take 2.0 hours to complete.

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     - E-mail and Organizational Communication

E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.

This course is estimated to take 2.5 hours to complete.

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     - E-mail as a Marketing Tool

How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales.

This course is estimated to take 2.0 hours to complete.

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Effective Listening Skills - $150 each

     - The Basics of Listening

Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.

This course is estimated to take 2.5 hours to complete.

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     - Listening to Comprehend

Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. In other instances, audio is presented without accompanying text. To complete these sections, you must have your audio turned on.

This course is estimated to take 5.0 hours to complete.

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     - Higher Purpose Listening

Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.

This course is estimated to take 3.0 hours to complete.

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     - Enhancing Your Listening Skills

Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews, business meetings, and negotiations.

This course is estimated to take 3.0 hours to complete.

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     - Effective Listening Skills (Simulation)

Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an instructor, and your fellow conference attendees will be business professionals from various fields and experience levels. Though geared toward bettering communication and listening in a business setting, the seminar environment is casual, offering a safe and stress-free forum for self-evaluation and interaction.

This course is estimated to take 0.5 hours to complete.

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Effective Use of Feedback for Business - $150 each

     - An Essential Guide to Giving Feedback

The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged.

This course is estimated to take 2.5 hours to complete.

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     - Coping With Criticism and Feedback

We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive.

This course is estimated to take 5.0 hours to complete.

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     - Giving Feedback to Colleagues

Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.

This course is estimated to take 4.5 hours to complete.

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     - Giving Feedback: A Managers Guide

The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset.

This course is estimated to take 4.0 hours to complete.

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Microsoft Windows Vista - $150

     - Windows Vista User Experience

To recognize the changes to the Windows User interface and new and enhanced Windows applications. Previous Microsoft Windows users, including business customers and individual Office users who plan on upgrading to Windows Vista, will be candidates for this training. Users should have experience with the standard functionality of Windows XP or Windows 2003 Server prior to taking this course.

This course is estimated to take 2.0 hours to complete.

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Microsoft Office 2007: Beginning Word - $150 each

     - Getting Started with Word 2007

With Office Word 2007, Microsoft introduces some of the most significant changes to Word in years. Most notable is the new intuitive user interface which replaces the traditional menus and toolbars, featuring the Ribbon , the Quick Access toolbar, and the Mini Toolbar as well as a new Office button which replaces the File menu. This course provides an introduction to Word 2007 and demonstrates how to navigate within the new user interface.

This course is estimated to take 1.0 hours to complete.

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     - Working with Text and Paragraphs in Word 2007

Word 2007 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition, the creation and formatting of bulleted, numbered, and multi-level lists and the insertion of symbols or special characters are demonstrated. Setting margins, paragraph indents, tab stops, text alignment, and showing or hiding formatting marks will also be explored in this course.

This course is estimated to take 2.0 hours to complete.

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     - Structuring, Editing, Saving, and Opening Documents in Word 2007

Word 2007 provides many options for structuring and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new feature of Word 2007 demonstrated in the course is the ability to save a document in PDF or XPS format, in addition to being able to save as a web page. The course also explains how to save documents so that they can be viewed in previous versions of Word.

This course is estimated to take 2.0 hours to complete.

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     - Printing, Help, and Automated Formatting in Word 2007

Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing and printing options, as well as Word 2007's Help and Research options, are also explored and demonstrated.

This course is estimated to take 2.0 hours to complete.

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     - Working with Documents in Word 2007

Microsoft Office Word 2007 has various design features that can be used to enhance your Word documents. These include Clip Art, SmartArt, WordArt, shapes, curves, lines, and diagrams to name a few. This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also demonstrates the use of headers, footers, and page numbers as well as how to use document views available in Word 2007, and how to navigate using line numbers, and multiple windows.

This course is estimated to take 2.0 hours to complete.

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Microsoft Office 2007: Advanced Word - $150 each

     - Advanced Formatting in Word 2007

Themes, Backgrounds and Borders can be used in Microsoft Office Word 2007 to create engaging and professional looking documents. With Word 2007, these tasks are made easier then ever before, specifically with the use of theme colors, theme fonts and theme effects. This course demonstrates how borders, shading, margins and horizontal lines are used when creating interesting documents and implementing emphasis to various parts of a document. Themes colors, theme fonts and theme effects are explained in detail and background colors and fill effects are explored as well. This course also demonstrates the use footnotes and endnotes.

This course is estimated to take 1.5 hours to complete.

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     - Advanced Document Navigation and Document Reviews in Word 2007

Microsoft Office Word 2007 has many features that enable you to create robust documents that can be easily navigated, reviewed, and recovered if issues are encountered. This course explains how tables of contents are created, modified and deleted in conjunction with the use of tables of figures and tables of authorities. The insertion, modification, deletion and navigation of hyperlinks, bookmarks, and frames are demonstrated, as well as the creation of indexes and index cross-references. The course also discusses using track changes and comments when reviewing documents, and explores repairing corrupted documents.

This course is estimated to take 2.5 hours to complete.

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     - Using Tables, Charts, and Graphics in Word 2007

By using the tabular and charting utilities of Microsoft Office Word 2007, you can format, sort, and analyze your data with ease. In Word 2007, you can insert a table by selecting its layout from a list of preformatted tables, or by selecting the number of columns and rows that you require. You can insert a table into your regular document layout, or you can nest it within another table for increased complexity. There may also be times when you need to insert Excel data or charts into a Word document, and Word 2007 enables you to do so with a few simple steps. This course demonstrates how to create, format, and modify Word 2007 tables, including inserting and deleting table elements, resizing tables, merging and splitting cells, sorting data, using simple formulas, as well as converting a table to text. Methods of inserting, linking, and embedding Excel objects in Word documents are explained in this course, in addition to inserting and formatting charts.

This course is estimated to take 2.5 hours to complete.

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Microsoft Office 2007: Word for the Power User - $150 each

     - Advanced Data Manipulation Features in Word 2007

Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is also improved and simplified in Word 2007, enabling users to merge content into letters, e-mail messages, envelopes, and labels very easily. The course demonstrates how to add, modify, and update form fields, as well as walking through the mail merge process.

This course is estimated to take 1.0 hours to complete.

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     - Advanced Document Features in Word 2007

Some of the advanced features of Microsoft Office Word 2007 offer ways in which you can automate and streamline the way you work. You can use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the management of your Word 2007 files by using master documents. Master documents divide large files into related subdocuments through a series of links. This course demonstrates how to create, edit, copy and delete macros through the use of the macro recorder. In addition, aspects of master and subordinate documents are explained, including outline levels, rearranging and restructuring subordinate documents in the master, and converting, deleting, merging, and locking subdocuments. Customization of the Quick Access Toolbar is also explored in this course.

This course is estimated to take 1.0 hours to complete.

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     - Collaborative Features in Word 2007

Microsoft Office Word 2007 offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, viewing privacy options, and adding a digital signature. It explains the various workspace collaboration features available using SharePoint in addition to creating a document library. This course also discusses and demonstrates working with HTML to save a document as a web page and creating a web page in Word as well as how to create blogs in Word 2007.

This course is estimated to take 2.0 hours to complete.

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Microsoft Office 2007: Beginning Excel - $150 each

     - Getting Started with Excel 2007

With the introduction of Office Excel 2007, Microsoft has made substantial changes to the user interface of its spreadsheet application. This course will help get you up-to-speed on the new features, and will introduce you to the basic features and functionality of Excel 2007. This will be accomplished through the demonstration of workbook creation and navigation, and worksheet data entry at a user-friendly beginner level.

This course is estimated to take 2.0 hours to complete.

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     - Manipulating and Formatting Data and Worksheets

Excel 2007 provides a number of improved tools and new features that allow you to visually enhance the appearance of sheets and workbooks. Cells, rows, columns, sheets, and workbooks can be manipulated and customized using various positioning and formatting features. This course explores the processing of copying and moving cells, columns, rows, and sheets, as well as inserting or removing sheets and modifying workbooks. Formatting tables, textual data, and numerical data, as well as conditional formatting, is also covered.

This course is estimated to take 3.5 hours to complete.

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     - Reviewing and Printing in Excel 2007

Excel 2007 simplifies the reviewing and printing processes by centralizing all related features within the various tabs of the Ribbon. The Review tab enables you to quickly access tools for proofing content and adding comments. Using the Page Layout view, you can preview how your worksheets will look when they are printed, and adjust them as needed to achieve professional results. This course explores Excel 2007 reviewing features, such as spellchecking, translating, and using comments. Configuring entire workbooks, spreadsheets, and spreadsheet selections for printing, using the Page Layout view, and printing using the Office button are also covered.

This course is estimated to take 1.5 hours to complete.

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     - Excel 2007 Formulas and Functions

Excel 2007 provides numerous functions and formulas for performing simple and complex calculations on workbook data. The Ribbon's Formulas tab provides convenient access to groups of data analysis and calculation tools, such as the Function Library, Named Cells, Formula Auditing, and Calculation groups. This course demonstrates how to create and edit formulas, use references and names, and work with tables in Excel 2007. Basic, logical, financial, and date functions are also covered.

This course is estimated to take 2.0 hours to complete.

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     - Excel 2007 Charts, Pictures, Themes, and Styles

Enhancements to charting, themes, and styles in Excel 2007 enable you to create attractive and well-organized representations of spreadsheet and workbook data. Charts, themes, styles, and pictures can all be easily inserted and customized from the Ribbon bar. This course demonstrates how to effectively use and customize charts in Excel 2007, and explores available chart types and styles. Using themes and styles to improve presentation, and adding visual elements to workbooks, are also covered.

This course is estimated to take 1.5 hours to complete.

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Microsoft Office 2007: Advanced Excel - $150 each

     - Advanced Formatting in Excel 2007

Charts and pictures enable you to present data visually, demonstrating data more effectively than rows and columns of data. In Excel 2007, you can customize charts and their individual elements, as well as pictures and clip art, to create professional and appealing documents. Formatting, both custom and condition-based, enables you to display data in formats that best suit your needs. This course explores modifying charts and pictures and creating and editing custom number formats.

This course is estimated to take 2.0 hours to complete.

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     - Advanced Data Management in Excel 2007

Excel 2007 provides multiple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct, that it is entered in the proper format, and that formulas are working correctly, all of which are incredibly important for maintaining accurate records. This course explores organizing and subtotaling data in Excel 2007 using the available features. It also covers data validation, including error messages, invalid data prevention, formula auditing, error checking, and the Watch window.

This course is estimated to take 1.5 hours to complete.

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     - Advanced Customization in Excel 2007

Numerous features and tools in Excel 2007 enable you to customize the look and feel of spreadsheets and workbooks, and also the functionality and efficiency of the program itself. Existing templates, themes, and styles can be altered to meet business needs, or you can create custom templates, themes, and styles to further enhance data presentation. Using macros, you can automate common or repetitive tasks, resulting in time savings and increased efficiency in day-to-day tasks. This course covers creating templates in Excel 2007, as well as customizing workbook properties, themes, and styles. Working with macros, including recording, editing, and running, is also explored.

This course is estimated to take 2.0 hours to complete.

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Microsoft Office 2007: Excel for the Power User - $150 each

     - Analyzing Data in Excel 2007

Excel 2007 provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value changes in formulas affect the formula results and to forecast worksheet outcome models respectively. This course covers advanced data analysis features, such as PivotTable and PivotChart reports, Goal Seek, Solver, scenarios, data tables, and OLAP.

This course is estimated to take 3.5 hours to complete.

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     - Protecting and Sharing Excel 2007 Workbooks

In many organizations, teams and individuals require frequent and possibly simultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration and security features. This courses covers range, worksheet, and workbook protection, as well as tracking changes and merging workbooks in Excel 2007. Sharing workbooks, using Excel Services for collaboration, and publishing workbooks to SharePoint are also covered.

This course is estimated to take 2.0 hours to complete.

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     - Exchanging Data with Excel 2007

In Excel 2007, there are a number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in conjunction with Excel enables you to further manage and customize workbooks. This course explores creating links, importing text files, and creating database and web queries. Importing Excel 2007 data into other applications and using XML in Excel 2007 are also covered.

This course is estimated to take 3.0 hours to complete.

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Microsoft Office 2007: Beginning PowerPoint - $150 each

     - Getting Started with PowerPoint 2007

Microsoft PowerPoint 2007 is a powerful authoring application that enables you to create high-impact, professional-looking presentations quickly and easily. This course shows how to create a new presentation from scratch, and also how to use layouts and views to make working with your presentation easy. It provides you with a solid introduction to the basic, must-know aspects of PowerPoint, and it shows you how to use PowerPoint's powerful help features.

This course is estimated to take 1.5 hours to complete.

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     - Adding Graphics to Presentations in PowerPoint 2007

Microsoft PowerPoint 2007 is a useful authoring application tool for creating dynamic slide show presentations. This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes. The course also explores the introduction of SmartArt in PowerPoint 2007, a feature that allows you to add some glamour to your presentations by using colors and shapes to emphasize text and data. Also covered are the various ways of incorporating diagrams, tables, and charts to enhance your presentations' appeal.

This course is estimated to take 1.5 hours to complete.

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     - Adding Multimedia and Animations to Presentations

Microsoft PowerPoint 2007 is one of the world's most widely used applications for creating presentations. Powerful, high-impact slide shows come to life with the addition of multimedia to your presentations. Engage your audience by keeping things lively and interactive with movie and sound clips, animated slide content, and slide transitions. This course will help you to make the most of all these features.

This course is estimated to take 1.0 hours to complete.

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Microsoft Office 2007: Advanced PowerPoint - $150 each

     - Creating Custom Slide Shows in PowerPoint 2007

With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one thing while your audience sees another.

This course is estimated to take 1.0 hours to complete.

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     - Distributing Presentations in PowerPoint 2007

Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other audiences. You'll explore how to print your slides, save a presentation as a web page, and e-mail your presentations. And you'll learn how to package your slide show to a CD.

This course is estimated to take 1.0 hours to complete.

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Microsoft Office 2007: Beginning Outlook - $150 each

     - Getting Started with Outlook 2007

Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the basic features and functionality of Outlook 2007, including how to create e-mail messages, view and reply to incoming e-mails, and how to find information using Outlook 2007's basic Help features.

This course is estimated to take 1.5 hours to complete.

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     - Formatting and Managing E-mail in Outlook 2007

Microsoft Outlook 2007 allows you to quickly organize and format e-mail messages using easy management and time-saving tasks. Outlook 2007 provides formatting features that can be applied to an e-mail message as it is being created, and also includes management tools to find and sort messages quickly. This course demonstrates how to use the various formatting features, and also explores such e-mail message options as signatures and voting buttons, and how to use and work with attachments. In addition, the course demonstrates methods of organizing e-mail using an assortment of views and color-coding techniques.

This course is estimated to take 3.0 hours to complete.

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     - Using the Calendar in Outlook 2007

Microsoft Outlook 2007 provides an easy-to-manage calendar that allows for creation and management of appointments, meetings, and events in a single interface. It also provides a To-Do bar that displays all calendar entries, including tasks and their deadlines, in a customized view that simplifies scheduling. This course demonstrates how to customize the Outlook 2007 calendar using personalized views. It also demonstrates how to create and manage appointments, meetings, and events.

This course is estimated to take 3.0 hours to complete.

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     - Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007

Microsoft Outlook 2007 allows for easy creation and management of all contacts. It provides an easy to use interface for creating contacts, along with business cards, that can also be used for sending e-mail, making meeting requests and journal entries, as well as assigning tasks. Outlook also offers multiple views to easily manage and track tasks. In addition, it allows you to create and store notes for later reference. This course explores how to create and manage contacts, tasks, and notes. It also demonstrates how to customize the Outlook interface using Outlook Today, shortcuts, Favorite Folders, and the Navigation Pane.

This course is estimated to take 3.0 hours to complete.

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     - Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007

Microsoft Outlook 2007 provides you with the tools you need to efficiently manage your e-mail messages. By using predefined or custom rules and alerts, you can organize your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail. Outlook 2007 also provides a Junk E-mail Filter to ensure that any spam or unwanted e-mail messages are dealt with by permanently deleting them or moving them to another folder away from your regular e-mail messages. This course demonstrates how to configure rules and alerts to help organize e-mail messages, and how to adjust the Junk E-mail Filter settings to suit your needs.

This course is estimated to take 1.5 hours to complete.

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Microsoft Office 2007: Advanced Outlook - $150 each

     - Customizing Outlook 2007 and Using the Journal

Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views or modifying them to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts so that you can view e-mail messages from many different accounts within a single Outlook interface. This course demonstrates how to customize Outlook to meet a variety of such requirements, how to track items in Outlook, and how to configure additional e-mail accounts.

This course is estimated to take 2.0 hours to complete.

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     - Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007

Microsoft Outlook 2007 is a versatile e-mail client application that offers numerous features for interacting and sharing information with others. This course demonstrates the new Outlook 2007 search feature, Instant Search, which is used to locate and manipulate e-mail messages and other Outlook items. It also explores printing options using a variety of print styles. Lastly, RSS feeds will be discussed in depth, explaining how Outlook 2007 users can conveniently view content from multiple sources, such as news outlets or blogs, from a central location.

This course is estimated to take 2.0 hours to complete.

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     - Working with SharePoint, Calendars, and Forms in Outlook 2007

Microsoft Outlook 2007 enables you to collaborate with others by using a SharePoint site to share information such as contacts and calendars. From within Outlook 2007 you can open, edit, and update SharePoint files, as well as update and add items to calendars on the SharePoint site. With Outlook 2007 you can easily share your calendar either through Outlook itself or online using an Internet Calendar. It also allows you to customize default forms to ensure they meet your needs. This course demonstrates how to use Outlook 2007 to connect to a SharePoint site and open, edit, and update SharePoint files, as well as create calendar items for the SharePoint site. It also explores how to share your Outlook 2007 calendar and customize, test, and publish customized forms in Outlook 2007.

This course is estimated to take 2.5 hours to complete.

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Microsoft Office 2007: Outlook for the Power User - $150 each

     - Data Security, Archiving, and Working Offline in Outlook 2007

You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same features that Outlook 2007 offers, but through a browser interface. This course demonstrates how to configure the security settings, offline access, and synchronization settings for Outlook 2007. The course also shows you how to access Outlook from the Internet, and how to archive data and manage your data file sizes.

This course is estimated to take 3.0 hours to complete.

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     - Instant, Text, and Unified Messaging in Outlook 2007

You can secure your e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook 2007 provides you with a comprehensive messaging approach, including instant and text messaging to mobile devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail.

This course is estimated to take 1.0 hours to complete.

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     - Business Contact Manager with Outlook 2007

Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective customers, as well as track any communications with your customers and contacts to ensure you stay organized. This course demonstrates how to setup Business Contact Manager with Accounts, Contacts, Opportunities, and Projects. It also demonstrates how to track and link items to records, as well as share and protect your data in the Business Contact Manager database.

This course is estimated to take 3.0 hours to complete.

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Microsoft Office 2007: Beginning Access - $150 each

     - Getting Started with Access 2007

With Access 2007, Microsoft introduces some of the most significant changes to Access in years. Most notable is the intuitive new user interface that replaces the traditional menus and toolbars with features like the Ribbon, the Quick Access Toolbar, and the Microsoft Office button. This course provides an introduction to Access 2007 and demonstrates how to navigate within the new user interface. The introductory steps in planning a database, the components and views of an Access database, and database creation methods are also covered.

This course is estimated to take 1.5 hours to complete.

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     - Basic Access 2007 Tables

Microsoft Office Access 2007 makes it easy for you to create and manipulate database tables. You can choose between a Datasheet view and a Design view to create tables from scratch, or you can base your tables on one of the many pre-defined templates. The introduction of the Ribbon and contextual tabs in Access 2007 makes table creation even more intuitive, and provides you with easier data manipulation techniques. This course explains the use of table templates, Design and Datasheet views, field creation, data types, and modifiable properties, and demonstrates the use of masked input fields and indexing. The course also explores viewing, editing, navigating, sorting, finding, and filtering records, in addition to printing data and implementing and maintaining table relationships.

This course is estimated to take 2.5 hours to complete.

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     - Basic Access 2007 Forms

Microsoft Office Access 2007 offers several options for creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls – the available types, how they are added to a form, how their properties are set, and how they are resized, moved, grouped, and positioned on a form. The course demonstrates how forms can be customized using autoformat, or by adding the date and time, page numbers, logos, and other decorative controls. The creation and management of records in forms using different navigational methods, sorting and filtering options, and printing forms is also covered.

This course is estimated to take 2.0 hours to complete.

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     - Queries and Reports in Access 2007

Queries and reports are used in Access 2007 to convert data into useful information and are an essential part of any database application. Access 2007 has a Query Wizard which simplifies the process of formulating a query and provides various methods of creating reports to present summarized information easily and effectively. This course explores the use of the Query Wizard and demonstrates how to create or modify a query in Design view in order to achieve specific results. This course also covers Expression Builder, calculated fields, grouping options for displaying query results, and crosstab, unmatched, and duplicate queries. The use of the Report, Report Wizard, Blank Report, Report Design, and Label options are covered, as well as how to add and bind controls, group and sort data, and modify sections of a report.

This course is estimated to take 2.5 hours to complete.

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Microsoft Office 2007: Advanced Access - $150 each

     - Importing and Exporting Data and Data Presentation in Access 2007

Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and SharePoint lists. You can also export data and objects from an Access 2007 database to external sources. This course explains and demonstrates the various methods of importing, exporting, and linking to external data sources. It also describes how to create and modify PivotTables and PivotCharts as an alternate way to organize and present database data. The options used to apply aggregate functions to a PivotTable, add a calculated field to a PivotTable, and export a PivotTable to an Excel spreadsheet are also discussed in the course.

This course is estimated to take 2.0 hours to complete.

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     - Advanced Data Management in Access 2007

You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports, as well as applying conditional formatting in Access 2007 tables, forms, and reports. Advanced query methods make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data is easy to interpret and analyze. This course describes the various types of join and parameter queries that can be used in Access 2007 and provides demonstrations on the use of action queries, including update, append, delete, and make table queries. It also explores the use of SQL-specific queries such as data-definition, pass-through, subquery, and union queries.

This course is estimated to take 3.5 hours to complete.

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Microsoft Office 2007: Access for the Power User - $150 each

     - Programmability and Administration in Access 2007

Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also demonstrates how to create, launch, and modify macros and explains the use of the Visual Basic Editor to create event handlers and set control property values.

This course is estimated to take 1.5 hours to complete.

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     - Database Administration in Access 2007

Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also demonstrates how to create, launch, and modify macros and explains the use of the Visual Basic Editor to create event handlers and set control property values.

This course is estimated to take 3.0 hours to complete.

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Adobe Photoshop CS - $150 each

     - Photoshop CS Basics

To demonstrate the essential tasks for using Photoshop and the processes and considerations for working with color in Photoshop.

This course is estimated to take 3.5 hours to complete.

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     - Advanced Tools in Photoshop CS

To demonstrate the processes and considerations for making selections and working with layers.

This course is estimated to take 2.0 hours to complete.

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     - Selections and Layers in Photoshop CS

To outline the procedures and considerations for using advanced editing and retouching tools, and for creating selections using paths and masks.

This course is estimated to take 2.0 hours to complete.

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Adobe Illustrator CS - $150 each

     - Preparing and Drawing Objects in Adobe Illustrator CS

To provide an overview of preparing and drawing objects in Illustrator CS.

This course is estimated to take 3.5 hours to complete.

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     - Using Type and Fills and Importing Artwork in Illustrator CS

To provide an overview of how to use type and fills and how to import artwork in Illustrator CS.

This course is estimated to take 4.5 hours to complete.

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     - Special Effects, Layers, and Styles in Illustrator CS

To demonstrate how to use special effects, layers, and styles in Illustrator CS.

This course is estimated to take 3.5 hours to complete.

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Adobe Acrobat 7.0 CS - $150 each

     - Adobe Acrobat 7.0 Pro:  Modifying PDF Documents

This course teaches the learner how to modify PDF documents. The learner will format PDF documents by using various formatting options, and will also be exposed to various navigational options in Adobe Acrobat 7.0 Pro. The course further covers how to create bookmarks and links to navigate within PDF documents in addition to emphasizing the need for document security. The learner is taught how to create passwords to restrict access to PDF documents.

This course is estimated to take 1.0 hours to complete.

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     - Adobe Acrobat 7.0 Pro:  Document Review and Validation

This course teaches the learner how to review PDF documents. The learner will review PDF documents by using various review tools such as watermarks, markups, notes, and comments. The course further covers various PDF settings which the learner can use to enhance the PDF documents. The learner is taught how to use the preflight option to check if documents are as per expected standards.

This course is estimated to take 1.0 hours to complete.

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     - Adobe Acrobat 7.0 Pro:  Beyond the Basics

This course will teach the learner to create interactive PDF forms and prepare PDF documents for professional print production. The learner will design a form by using elements in Adobe Acrobat such as images, text objects, buttons, and guidelines. The course also instructs the learner to preview a form before hosting it on a Web site to ensure that it looks the way it was designed.

This course is estimated to take 2.0 hours to complete.

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